Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Halen Lauer

Matthews,NC

Summary

Dedicated and skilled Surgical Veterinary Assistant with experience assisting veterinarians during various surgical procedures, including soft tissue and orthopedics. Proficient in surgical preparation, compassionate patient care, and forming positive client relationships. Proven ability to work effectively in a fast-paced environment and contribute to successful patient outcomes through meticulous attention to detail and strong team collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Veterinary Surgical Assistant

Avets
06.2024 - Current
  • Provided care for animals before and after surgeries.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Cleaned, sterilized and maintained kennels, operating rooms, exam rooms, and surgical equipment.
  • Prepared animals for surgical procedures, including shaving, disinfecting, sterile scrubbing.
  • Restrained animals for examination and treatment.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Sterile scrubbed into procedures to assist surgeons.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Organizing and maintaining the pre-operative area and operating room.
  • Assisting with patient intake appointments and discharging patients while providing post-operative instructions.
  • Restocking supplies and maintaining inventory.
  • Assisted with laboratory procedures, such as collecting blood and tissue samples.
  • Provided general animal care, including feeding, bathing, and exercising animals.
  • Wrap and Sterilize surgical instruments.

Babysitter

Lindsey Howard
10.2023 - 05.2024
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightened up play room.
  • Helped children develop motor skills.
  • Implemented daily routines and activities to simulate and engage children.
  • Created a safe and engaging learning environment for groups of diverse children with various learning styles.

Assistant Director

Camp Bow Wow
08.2018 - 10.2023
  • Managed multi-line phone system and pleasantly greeted clients.
  • Coordinated client scheduling, check-in, check-out, confirmed appointments, communicated with clients, and took payments for billing.
  • Helped clients complete necessary medical forms and documentation.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Trained and mentored new employees on industry practices and business operations.
  • Responded to inquiries from clients seeking information via telephone, email, text, postal mail and social media.
  • Resolved customer problems and complaints.
  • Cared for physical and psychological needs of animals.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Retail Sales Associate

Macy's
10.2021 - 06.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained and monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.

Education

No Degree - Elementary Education

Eastern Kentucky University
Richmond, KY

High School Diploma -

Franklin Regional Senior High School
Murrysville, PA
06-2020

Skills

  • Animal Handling and Restraint
  • Surgical Assistance and Preparation
  • Gowning and Gloving Procedures
  • Laboratory Skills
  • Telephone Etiquette
  • Radiography and Imaging
  • Teamwork and Collaboration
  • Surgical Instrument Handling and Sterilization
  • Client Communication
  • Inventory Management
  • Clinical Documentation
  • Time Management

Certification

NAVTA AVA Program - Certificate of Completion

Timeline

Veterinary Surgical Assistant

Avets
06.2024 - Current

Babysitter

Lindsey Howard
10.2023 - 05.2024

Retail Sales Associate

Macy's
10.2021 - 06.2022

Assistant Director

Camp Bow Wow
08.2018 - 10.2023

No Degree - Elementary Education

Eastern Kentucky University

High School Diploma -

Franklin Regional Senior High School

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