Halen Nystrom
Bloomfield Hills,MI
Summary
Dynamic and dedicated professional with extensive experience in childcare and customer service, notably at Sage House Lagree. Proven skills in child development and conflict resolution, fostering engaging learning environments. Passionate about enhancing children's growth through creative activities while ensuring exceptional service and support in fast-paced settings. First aid and CPR certified.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nanny/Babysitter
Multiple Contracts
Birmingham, MI
06.2021 - Current
- I have cared for multiple children from the ages of 1-14 years of age
- While taking care of the children learning to make them food and come up with fun crafts to keep them engaged
- Coming up with crafts and teaching them new things with the activities is always fun
- Also would take them to the park, sports lessons and more
- Come up with educational activities for all ages
- For example with the children under the age of 5 it would be limiting their screen time to an hour or two but when they do watch TV sometimes the show will be put into a different language as they are more susceptible to learning different languages
- For the children around 5 to 10 it will be playing memory games or math games as it will help them with school, like math, later in life
- Learned how to listen and respond to a child when they become frustrated with a situation
- I realized that a child may become frustrated because we might not be able to understand what they are saying, like the children who are 2 years old and younger. However, by listening and watching what they are doing, one can resolve the misunderstanding and the problem.
- Having understood the mental development of children, using that knowledge to teach and immerse their minds.
- Having taken many classes in child development, I have used this information to learn how to play and communicate with children.
- Taking children to sports practices and having lightly taught kids sports like soccer and volleyball.
- Also, I went swimming with the older children for another outdoor activity.
Front Desk Receptionist
Sage House Lagree
Birmingham, MI
05.2024 - 08.2024
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Explained policies and procedures to visitors.
- Assisted in the management of the company's social media accounts.
Retail Sales Associate
The Good Day
Birmingham, MI
07.2023 - 08.2024
- Company Overview: The Good Day is a small business boutique, that specializes in home and wellness
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
- Assisted in the training of new sales associates, providing guidance on company policies and best practices
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
- Collaborated with visual merchandising team to create eye-catching displays that drove sales
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Processed returns/exchanges efficiently according to company policies
- Served as a brand ambassador by embodying the company's values and promoting its image
- Collaborated with team members to achieve daily sales targets, fostering a positive work environment
Hostess
Casa Pernoi
Birmingham, MI
05.2022 - 08.2022
- When working as a Hostess at Casa Pernoi, having the opportunity to learn how to solve problems and how to think fast on my feet
- Also got to use my people skills as make reservations and do chores around the restaurant if needed
- Also the ability to be in charge of setting up the restaurant to make sure all reservations were set up and placed in the right areas
- Working with people to help them with problems of switching tables or with inconveniences if seating them was talking too long
- Learning strategy and how to properly plan out a night of tables with out over booking
- The restaurant would have 60-80 tables a night as we were open from 5pm-10pm, with that having to lay out all the reservations out in the restaurant
- To make sure that one reservation did not overlap with another
- Every once in a while we had to switch tables and having to learn how to think quick on my feet to switch different table arrangement to make sure it didn't effect the rest of the reservations
- Being able to broadened my people skills as having the opportunity to greet and talk to costumers on issues they were facing
- Having the ability to talk to people everyday as we start answering phones from 4pm to till we closed at 10pm
- Recognizing the regulars and had light conversation with them building the relationship
- Building my communication skills while talking to costumers on the phone for reservation and learning to calm down frustrated conversations
- On busier nights the reservations would pile so the wait time would get longer and frustration would build up which is reasonable
- Learning how to calm down a situation and try to achieve to please the costumer
- Being able to conduct the floor and being able to be a leader to the waiters as being in charge of where they work and how many people they see
- Having to make sure not to over whelm the waiter too much
- Having to work with a team to make sure everything goes smoothly, to make sure the customers night goes as best as it can
Education
College Degree - Psychology
Michigan State University
East Lansing, MI12-2025
Skills
- Toddler and infant care
- Child development
- Early childhood education
- Meal preparation
- First aid and CPR certified
- Childcare and babysitting
- Time management
- Organizational skills
- Problem solving
- Communication skills
- Customer service and support
- Team collaboration
- Conflict resolution
- Appointment scheduling
- Schedule management
Certification
- Driver's License, Valid
- CPR/First Aid, 06/01/22 to 06/01/24, Trained in CPR for infants, children, and adults; first aid training for children and adults.
Timeline
Front Desk Receptionist
Sage House Lagree
05.2024 - 08.2024
Retail Sales Associate
The Good Day
07.2023 - 08.2024
Hostess
Casa Pernoi
05.2022 - 08.2022
Nanny/Babysitter
Multiple Contracts
06.2021 - Current
College Degree - Psychology
Michigan State University
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