Ngoc Halena Tran
1824 NE 20th ST,Renton
Summary
Motivated and dedicated assistant with a strong passion for providing excellent customer service and guest satisfaction
Hardworking and flexible with the ability to multi-task
Thrives in a fast-paced work setting and posseses attention to detail
Looking for a work environment where I can demonstrate my ability to learn quickly and thoroughly, with an opportunity to grow
Asian-American/Vietnamese Bilingual.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Management Assistant
Stratus Apartment Homes
03.2024 - Current
- Assists property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintain positive relationships with tenants through clear communication and responses to inquiries or concerns.
- Enhances tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution
- Conducts periodic audits regarding distribution lists and tenant rosters
- Coordinates with vendors regarding on-site meetings and appointments
Sales Specialist
Macy's
10.2022 - Current
- Provided first class customer service by assisting customers in finding products, answering questions, and resolving product specific concerns, resulting in a high level of customer satisfaction
- Exceed sales targets consistently by upselling and cross-selling products to customers
- Maintained a clean and organized store environment, ensuring merchandise and apparel was properly stocked and displayed
- Collaborated with team members to implement sales strategies and promotions to increase store revenue
- Acted as a subject matter expert on product knowledge, provide accurate and detailed information to customers and team members
Hotel Front Desk Agent
Warwick Hotel
10.2020 - 12.2022
- Graciously greeted guests upon arrival, checked them in, and provided information about the hotel ranging from amenities, facts, and services
- Managed guest reservations, including bookings, cancellations, and revisions, using Opera PMS Software
- Handled guest inquiries and concerns promptly and professionally, ensuring high levels of hospitality and guest satisfaction
- Processed payments, including cash and credit cards, and balanced cashiers at the end of each shift
- Collaborated with other hotel departments to coordinate guest requests and to ensure a seamless guest experience
Server/bartender
Mirabella (Retirement Community)
06.2016 - 03.2019
- Welcomed diners and guests warmly, provided menus, and took drink orders accuately and promptly
- Prepared and served a wise variety of alcoholic and non-alcoholic beverages including cocktails, beers, and wines, according to established standards and recipies
- Demonstrated knowledge of mixology tactics and ingredients to create innovative and visually appealing drinks
- Maintained cleanliness and organization behind the bar, including glassware, china, bar tools, and ingredients
- Interacted with customers in a friendly and professional manner, building rapport and ensuring an enjoyable experience
- Handled cash and credit card transactions accurately and efficiently, including processing payments and handing out change
Education
High School Diploma -
Cleveland High School Stem
Seattle, WA06.2012
Skills
- Comfortable in both Team and Individual Setting
- Property and Hospitality Management Systems
- Training Staff
- Problem Solving
- Customer Service
- Virtual and Physical Organization
- Time Management
- Multi-Tasking
- Microsoft Office
- Google Suite
- Billing
Certification
MAST (alcohol serving) license
Yardi/ CMR flex property management systems
Micros POS
Opera and HMS Hotel POS
Timeline
Property Management Assistant
Stratus Apartment Homes
03.2024 - Current
Sales Specialist
Macy's
10.2022 - Current
Hotel Front Desk Agent
Warwick Hotel
10.2020 - 12.2022
Server/bartender
Mirabella (Retirement Community)
06.2016 - 03.2019
High School Diploma -
Cleveland High School Stem
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