Haley Aaron
Dora,AL
Summary
Medical billing and coding professional with extensive experience in healthcare administration. Proven expertise in accurately processing claims, ensuring compliance with regulations, and maintaining detailed patient records. Highly collaborative team member focused on achieving results and adapting to changing needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Billing and Coding
DAY EYE CARE
07.2019 - Current
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.
- Enhanced claim accuracy by meticulously reviewing and verifying patient insurance information.
- Enhanced accuracy in billing documentation, meticulously reviewing and updating patient records.
- Provided exceptional support to patients during their visits by making them feel comfortable, informed, and cared for throughout the entire appointment process.
- Provided prompt assistance to patients in need, addressing concerns, and answering questions about their eye health or eye wear options.
- Participated in staff meetings to discuss office goals, address concerns, and collaborate on strategies for continuous improvement.
- Improved patient satisfaction by providing exceptional customer service and assisting with eye care needs.
- Facilitated smooth transitions from check-in process until completion of appointments for enhanced patient satisfaction rates.
- Maintained an organized and efficient work environment by managing appointment schedules, updating patient records, and ensuring the cleanliness of examination rooms.
- Developed strong relationships with patients by providing personalized attention and maintaining open lines of communication regarding their eye care needs.
- Contributed to team success by collaborating with optometrists to deliver comprehensive eye care services to patients.
- Assisted in the training of new paraoptometric staff members by sharing knowledge and best practices to ensure a high standard of care within the practice.
- Employed keen attention to detail when gathering patient information, ensuring accurate data entry and record keeping.
- Ensured accuracy in billing procedures, processing insurance claims, and handling financial transactions within the office setting.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
SERVER/BARTENDER
CHILI'S GRILL AND BAR
09.2011 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
CERTIFICATE - Dental Assistant
JEFFERSON STATE COMMUNITY COLLEGE
Birmingham03.2019
DIPLOMA -
GARDENDALE HIGH SCHOOL
Gardendale05.2012
Skills
- Exceptional Customer Service
- Multi-line phone systems
- Medical Office Experience
- Data Entry
- Time Management
- Clerical Experience
- Office Administration
- Medical Records
- Customer Service Skills
- Office experience
- Insurance Verification
- Patient Care
- Medical Terminology
- Organizational Skills
- HIPAA compliance
- Patient account management
- Data entry
- Medical terminology
- Data verification
- Training and mentoring
- Attention to detail
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Client relations
- Professional telephone demeanor
- Follow-up skills
- Prioritization
- Multi-line phone talent
- Assertiveness
- Patient confidentiality
- Strong work ethic
- Professional appearance
- Memory retention
- Cleanliness standards
- Team collaboration
Certification
- Certified Paraoptometric Assistant November 2022 to November 2025
- Driver's License
Timeline
Medical Billing and Coding
DAY EYE CARE
07.2019 - Current
SERVER/BARTENDER
CHILI'S GRILL AND BAR
09.2011 - 07.2019
CERTIFICATE - Dental Assistant
JEFFERSON STATE COMMUNITY COLLEGE
DIPLOMA -
GARDENDALE HIGH SCHOOL
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