Haley Acosta
Reno,NV
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
03.2021 - 04.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Customer Service Representative
Mastertech Automotive
06.2018 - 02.2021
- Presented as the face of a service center. Greeted and listened to customers upon entrance. Interacted in a friendly manner to gain customer trust. Answered customer questions. Worked in a team atmosphere to provide quick and excellent service. Maintained a clean, safe, and presentable workspace. Answered and directed incoming calls using a multi-line phone system. Processed payments and updated accounts to reflect balance changes. Communicated with vendors to place and receive orders. Scheduled and confirmed appointments.
Education
High School Diploma -
Robert McQueen High School
Reno, NVAssociate of Applied Science - Medical Asssisting
Carrington College
Skills
- Problem- solving
- Collaboration
- Time management
- Communication
- Retail Sales
- Business operations understanding
- Credit card payment processing
- Adaptive team player
- Leadership
- Hand-Crafted Drink Recipes
Timeline
Barista Shift Supervisor
Starbucks
03.2021 - 04.2024
Customer Service Representative
Mastertech Automotive
06.2018 - 02.2021
High School Diploma -
Robert McQueen High School
Associate of Applied Science - Medical Asssisting
Carrington College
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