Haley Adams
Mesquite,NV
Summary
Seasoned Infrastructure Architect and Specialist with 7 years of industry experience, delivering leadership in architectural design and infrastructure service support. Recognized for strong business acumen and a strategic focus on maximizing business value through team development, process optimization, and automation. Demonstrates a proven ability to manage multiple high-impact projects concurrently, consistently meeting deadlines and establishing effective prioritization. Highly analytical and detail-oriented, with a talent for fostering professional relationships, enhancing client relations, driving team cohesion, and excelling in resolution management.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Infrastructure Architect
Kyndryl
07.2021 - 10.2024
- Innovative Development: Researched, developed, and designed proof of concepts (POCs) using AI platforms to enhance the offerings and capabilities for the FinOps team
- Client Engagement: Conducted client-facing (internal/external) meetings to gather and organize requirements, set expectations, and define timelines
- Developed tailored solutions with different squads to meet client needs effectively
- Educational Leadership: Created educational programs for internal employees and mentees, including: how-to guides on setting up chatbots, understanding AI/Generative AI, and how to integrate these technologies for a multitude of audiences
- Scrum Master Responsibilities: Organized team projects and provided direction as the Scrum Master
- Ensured the team met learning requirements, tracking team accomplishments, and keeping the manager informed of necessary training/development needs
- Collaborated with business analysts and department leaders to collect and define requirements, determine constraints, and develop initial plans.
ChatOps Technical Services Professional
IBM
Columbia, MO
07.2020 - 06.2021
- Crafted helpful chatbots for employees of Kyndryl, using Watson Assistant and Slack integration for internal clients
- Tools included the transition chatbot that was used to answer frequent QA, saving managers time and users gained correct knowledge quickly
- Supported 9+ accounts independently
- Client facing meetings to discuss and organize requirements, set expectations and timelines, then creating a solution to best fit their needs including: incident management, knowledge management, chat platform integration
- Author of documentation, publisher sites, demonstrations, and presentations for clients to understand full potential of ChatOps and ChatOps Knight
- Education offerings to clients for self-sufficient efforts towards maintaining their own knowledge management and Watson Assistant connections
DevOps Systems Management Specialist
IBM
Columbia, MO
06.2018 - 03.2021
- Architected and lead the multistaged infrastructure upgrade of Jazz SM and Java underpinning two global 24/7 business applications supporting 1200+ accounts
- High availability, change process, ticketing process, on-time, prevent end of support (proactive)
- Spent 18 months honing project management skills and client relationship skills
- Routinely met with clients to gather and analyze project requirements, set expectations and timelines, monitored progress, ensured high quality of services, and follow-up to ensure client satisfaction
- Balanced team dynamics while managing project workflows and resource allocation
- Lead resolution efforts of all outages and Sev 1 incidents
- Lead weekly meetings to set project priorities, monitor progress, and ensure efficient workflows and timely completion
- CIRAT Management (Security), NCI, APAR - Upgrades, service request organization, prioritization and execution
- Author of documentation of programs for BluePlexus (SOLO & MF)
SFTP System Administrator
IBM
Columbia, MO
04.2017 - 06.2018
- Assisted in the technical creation of SFTP connections for Caremore mass migration (over 700+ connections)
- Lead and dispatched service requests for BAU projects, in order to minimize future backlog, while using the team strengths in order to expedite requests
- Created and connected server communications for information transfer for thousands of clients (Legacy GUI)
- Dispatched and assigned SNOW requests with prioritization and knowledge of team strengths in order to expedite requests
Technical Lead
SUGAR CREEK REALITY- THE TERRACE
Columbia, MO
01.2015 - 04.2017
- Managed and lead communications with internet service providers (ISP)
- Knowledgeable of customer base and requirements for optimal service provisions
- L1 technical service focal for residents and staff, setup of personal and commercial devices, OS, diagnostic/troubleshooting/repairs, creation and maintenance of accounts to individual cloud users, virus and malware protection/troubleshooting/repairs, basic hardware and software
- Designed and lead security presentations and educational classes
- Topics included: standard security and privacy regulations/awareness (google and apple Information collecting), internet safety (avoiding malware and viruses) mobile devices and scam/phishing calls
Education
STEM -
Moberly Area Community College
Columbia, MO12.2015
Skills
- Azure AI
- Incident Resolution
- GCP AI/Vertex AI
- Change Management
- Security Compliance
- Cloud Infrastructure
- Workflow Management
- Project Management
- Agile Project Management
- Watson AI
- User interface design
- Cloud services integration
Certification
- Architectural Thinking
- Leadership Behavior
- FinOps Certified Practitioner
- Explorer Project Manager
- Watson Assistant Foundation
- Cognitive Practitioner
- Enterprise Design Thinking
- Azure AI & Engineer Associate
- Azure AI Fundamentals
- Kyndryl SuperStar Award- Empathetic
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Infrastructure Architect
Kyndryl
07.2021 - 10.2024
ChatOps Technical Services Professional
IBM
07.2020 - 06.2021
DevOps Systems Management Specialist
IBM
06.2018 - 03.2021
SFTP System Administrator
IBM
04.2017 - 06.2018
Technical Lead
SUGAR CREEK REALITY- THE TERRACE
01.2015 - 04.2017
STEM -
Moberly Area Community College
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