Haley Alexander
Greer,SC
Summary
Dedicated team player with a strong work ethic and commitment to achieving goals. Experienced in providing exceptional customer service and creating a fun, supportive environment. Proven ability to collaborate effectively in a small team setting to ensure a seamless operation. Able to quickly grasp new assignments and skills, efficient at solving problems and overcoming obstacles.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dollar General
Greer, SC
05.2023 - Current
- Kept paperwork updated with internal standards and legal requirements.
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.
- Addressed business risks through assessments and mitigation strategies.
- Coordinated employee schedules to provide adequate staff coverage.
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately.
- Assisted with hiring, training, and evaluating new staff members.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
Assistant Bookkeeper
Foodlion Grocery Store
Greer, SC
09.2022 - 05.2023
- Collaborated effectively with team members to achieve store goals and ensure customer satisfaction.
- Administrative tasks such as filing, data entry, and maintaining employees records.
- Managed cash transactions, reconciled daily sales reports, and maintained accurate records.
- Provided outstanding customer service by addressing inquiries and resolving issues promptly.
- Maintained organized filing system for financial documents.
- Reviewed transactions for accuracy before entering them into accounting software.
- Analyzed expenses on a regular basis to identify areas of cost savings or efficiency gains.
- Created new vendor profiles in the accounting system when necessary.
Sales Representative Team Leader
Circle K
Huntsville, AL
01.2021 - 08.2022
- Established long-lasting relationships with customers to maintain high retention and satisfaction.
- Determined promotional needs before calculating budgets.
- Completed sales operational requirements by scheduling and assigning employees.
- Participated in regular meetings with upper management to discuss progress towards goals and objectives.
- Helped sales manager improve employee performance, offering feedback and coaching to target identified issues.
- Remained calm, resourceful, and proactive while resolving complex issues.
- Created individual performance plans for each Sales Representative on the team.
- Demonstrated product features to align with customer needs.
Customer Service Representative/Hotel Front Desk Clerk
Foodlion Grocery Store
Charleston, SC
04.2020 - 11.2022
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Documented, researched and resolved customer service issues.
- Informed customers of promotions and special offers to increase sales.
- Built trusting relationship with customers to better understand needs.
- Determined charges for services requested, collected deposits and payments, or arranged for billing.
- Analyzed call volume and average call time to monitor performance and productivity.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Assistant Third Shift Manager
7/11 Convenience Store
Greer, SC
12.2018 - 10.2020
- Ensured all safety protocols were followed by staff members during each shift.
- Communicated daily goals and objectives to team members at start of each shift.
- Addressed business risks through assessments and mitigation strategies.
- Offered support to team members in completing their tasks efficiently.
- Coordinated breaks for employees to maintain proper coverage on floor.
- Conducted regular inventory checks and restocked supplies as needed.
- Assisted with recruiting, interviewing, hiring, onboarding, and training new employees for the third shift.
- Ensured departmental compliance with company policies, procedures, and safety regulations.
Cashier Team Leader
Walmart
Greer, SC
07.2016 - 12.2018
- Supported cashiers and management by counting and balancing drawers and preparing bank deposits.
- Assisted with receiving, verification and stocking of merchandise deliveries.
- Greeted and engaged customers, answered questions and offered product recommendations to meet needs.
- Coordinated cashier coverage to meet consistent service levels and arranged backup cashiers for high-volume periods.
- Operated POS systems to process sales transactions, check inventory, or execute price adjustments.
- Covered multiple store areas by cross-training in different roles.
- Fixed checkout merchandise displays with continuous resets during down periods.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
High School Diploma -
James F. Byrnes High School
Duncan, SC05-2018
Skills
- Team Collaboration
- Multitasking Abilities
- Time Management
- Reliability
- Exceptional Customer Service
- Organizational Skills
- Child-friendly and Positive Attitude
- Cash Handling and Reconciliation
- Hygiene and Cleanliness
- Problem-Solving
- Listening Skills
- Data Management
- Financial Administration
- Adaptability
- Goal Setting
- Customer Relations
- Office Management
- Stress management techniques
- Call Routing
- Scheduling
Timeline
Assistant Manager
Dollar General
05.2023 - Current
Assistant Bookkeeper
Foodlion Grocery Store
09.2022 - 05.2023
Sales Representative Team Leader
Circle K
01.2021 - 08.2022
Customer Service Representative/Hotel Front Desk Clerk
Foodlion Grocery Store
04.2020 - 11.2022
Assistant Third Shift Manager
7/11 Convenience Store
12.2018 - 10.2020
Cashier Team Leader
Walmart
07.2016 - 12.2018
High School Diploma -
James F. Byrnes High School
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