Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Allen

Greenville,SC

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

5
5
years of professional experience

Work History

Supervisor

CityRange
04.2023 - Current
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Solicited customer feedback to identify and improve on areas of weakness.

Server Supervisor

Eggs Up Grill
05.2019 - 11.2022
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.

Education

High School Diploma -

Nipmuc Regional High School, United States
06.2018

Skills

  • Inventory Control
  • Priority Management
  • Staff Management
  • Data Analytics
  • Strategic Planning
  • Team Building
  • Goal-Oriented
  • Continuous Improvement

Timeline

Supervisor

CityRange
04.2023 - Current

Server Supervisor

Eggs Up Grill
05.2019 - 11.2022

High School Diploma -

Nipmuc Regional High School, United States
Haley Allen