Haley Alvarez
Barista
Ponca City,OK
Summary
Experienced hospitality professional with a solid background at Starbucks and Hampton Inn Suites, specializing in espresso machine operation and outstanding guest services. Achieved significant improvements in customer satisfaction by enhancing drink customization and upselling, resulting in a notable increase in average order value. Combines strong administrative skills with extensive service expertise to ensure operational excellence. Aiming to leverage this experience to further elevate guest experiences in a dynamic hospitality environment.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Ponca City, OK
08.2024 - Current
- Prepared and served various coffee drinks, including espresso, cappuccino, and lattes, adhering to specific recipes and presentation standards.
- Operated cash registers to process customer payments.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Consistently maintained high cleanliness levels, organization, storage, and sanitation of food and beverage products to ensure quality.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Essential Worker
The Perk Beverage Co.
Ponca City, OK
08.2023 - 08.2024
- Developed positive customer relationships through friendly greetings and excellent service.
- Cleaned and sanitized service or seating areas, following health protocols and food safety standards.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Accepted cash and credit card payments, issued receipts, and provided change.
Barista
Starbucks
Ponca City, OK
12.2022 - 07.2023
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Operated cash registers to process customer payments.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Front Desk/Night Auditor
Hampton Inn Suites
Ponca City, OK
10.2020 - 12.2022
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirm reservations for guests.
- Processed reservations made via telephone, fax, email, or online travel sites.
- Completed end-of-day reports outlining guest activity from the previous day's shifts.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Trained new employees on proper front desk operations and customer service techniques.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Welcomed large volume of guests and improved overall customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Received payments from customers via cash or credit cards.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Assisted guests at check-in, providing information on various services within hotel.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Bristow High School
Bristow, OK05-2000
Skills
- Opening and closing duties
- Up-selling
- Espresso machine operation
- Food preparation
- Coffee brewing
- Cash handling
- Drink customization
- Credit and cash payments
- Lobby oversight
- Safety and security procedures
- Administrative skills
- Guest services
- Guest accommodations
- Housekeeping
- Hospitality service expertise
Timeline
Barista
Starbucks
08.2024 - Current
Essential Worker
The Perk Beverage Co.
08.2023 - 08.2024
Barista
Starbucks
12.2022 - 07.2023
Front Desk/Night Auditor
Hampton Inn Suites
10.2020 - 12.2022
High School Diploma -
Bristow High School
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