Haley Ambler
Phoenix,AZ
Summary
Hospitality Executive with over 30 years of experience in enhancing customer satisfaction and driving sales growth. Proven track record in managing high-profile events and reducing food costs while maintaining superior guest experiences. Strong leadership and effective communication skills contribute to success in high-pressure environments. Expertise in event logistics ensures seamless operations and satisfied clients.
Overview
19
19
years of professional experience
Work History
Senior Regonal Property Manager
Safe & Sound Transitional Living
Phoenix, AZ
05.2023 - Current
- Executed daily inspections to uphold cleanliness and safety standards in facilities.
- Managed operations, maintenance, and administration for multiple residential properties.
- Oversaw tenant relations, addressing concerns to enhance communication effectiveness.
- Facilitated budgeting and financial reporting for property management activities.
- Trained and mentored junior staff on industry best practices and operational efficiency.
- Essential in expanding property count from 17 to 24 over last 2 years.
Director of Admissions
Safe & Sound Transitional Living
Scottsdale, AZ
05.2023 - Current
- Streamlined intake procedures, ensuring precise documentation across all residential facilities.
- Achieved 96% occupancy rate by managing inquiries and guiding potential clients to 24 residential homes.
- Conducted interviews to evaluate suitability of prospective residents for transitional living.
- Updated daily reports to provide essential data for property managers and admission coordinators.
- Coordinated team-building activities and social events to promote collaboration among clients and staff.
- Implemented strategies that modernized operations, reduced costs, and enhanced efficiency.
Bartender
Caps Sports Grill
Phoenix, AZ
07.2023 - 04.2024
- Achieved 10% increase in repeat clientele through exceptional service and engagement.
- Crafted a diverse selection of cocktails and efficiently served food to patrons.
- Managed inventory and maintained stock levels of bar products for operational efficiency.
- Ensured positive dining experiences through attentive service and timely order delivery.
Bartender
Arrowhead Grill
Glendale, AZ
02.2022 - 08.2022
- Provided exceptional service as an active Bartender at an upscale Steakhouse
- Suggested wines or cocktails that complemented guests' orders or preferences
- Managed opening and closing duties for the bar during each shift
- Cultivated a strong client base of repeat Guests, resulting in increased sales and tips for the team by 25%
- Maintained a clean and organized bar environment during peak hours
Senior Catering Manager
Levy Restaurants
Phoenix, AZ
09.2018 - 08.2020
- Facilitated food and beverage service for event-level guests, teams, media, and families on game days.
- Led exceptional service delivery in clubs, suites, and VIP experiences during concerts and off-season events.
- Collaborated with Phoenix Suns, Mercury, and Rattlers’ front office to address food and beverage needs.
- Coordinated corporate special events, including holiday parties and themed dinners.
- Developed recipes with chefs that consistently exceeded client expectations.
- Oversaw vendor compliance with contracts during events to ensure quality service.
- Provided leadership throughout event planning, from conception through execution.
- Documented employee performance issues in accordance with company policy.
Restaurant Manager
Red Lobster
Phoenix, AZ
11.2017 - 09.2018
- Recruited, trained, evaluated, scheduled, and supervised all restaurant personnel for optimal performance.
- Implemented strategies that reduced liquor costs from 20% to 8% within four months.
- Consistently increased sales and profitability by 10% through targeted initiatives.
- Ensured exceptional customer service by promptly addressing patron complaints.
- Enhanced Customer Satisfaction Score from 90% to 96% through focused improvements.
- Managed front-of-house staff while supporting back-of-house manager during absences.
Assistant General Manager
Buca di Beppo
Peoria, AZ
07.2015 - 11.2017
- Achieved five out of five guest satisfaction scores, driving high return rates and positive survey feedback.
- Managed and coached FOH and BOH staff to uphold exceptional performance standards.
- Maintained labor costs below 18% in alignment with corporate guidelines.
- Controlled inventory purchasing to remain within budget constraints.
- Oversaw all aspects of in-house and off-site catering events, including sales and service logistics.
- Monitored daily sales reports to forecast needs and implement necessary adjustments.
- Consistently increased sales and profitability through targeted strategies.
- Proficiently utilized advanced software applications such as Microsoft Office Suite and Point Of Sale systems
Server, Bartender and Trainer
Longhorn Steakhouse
Phoenix, AZ
01.2014 - 07.2015
- Trained service and bartender staff on industry standards and menu updates.
- Supervised daily restaurant operations, ensuring efficiency and quality.
- Boosted sales through enhanced customer service strategies.
- Provided exceptional service by demonstrating knowledge and adaptability.
- Cultivated strong customer relationships through active listening and problem-solving.
- Analyzed customer feedback to identify opportunities for improving service standards.
- Assisted customers with product selection, educating them on features.
Server Supervisor
Alice Cooperstown
Phoenix, AZ
03.2011 - 01.2014
- Demonstrated comprehensive knowledge of menu items, specials, and beverage selections.
- Delivered exceptional service to patrons through friendly and accommodating interactions.
- Managed customer complaints and special requests efficiently and professionally.
- Reconciled cash register drawers according to company policies.
- Maintained high service quality standards to ensure consistent customer satisfaction.
FF&E Purchasing Manager
Food Service Concepts, Inc.
Phoenix, AZ
12.2006 - 01.2011
- Oversaw company purchasing operations, including vendor and customer contract management.
- Revamped all standard purchasing and sales contracts to enhance compliance.
- Implemented best practice program for effective vendor negotiations, improving terms.
- Negotiated vendor agreements focusing on pricing, delivery timelines, and quality standards.
- Supervised office and field staff for nationwide restaurant construction projects.
- Generated purchase orders based on competitive price quotes and discounts.
- Established and maintained database of suppliers and pricing data to streamline processes.
Education
Associates of Arts - Communications
Glendale Community College
Glendale, AZCertificate - Quality Customer Service
Rio Salado College
Phoenix, AZSkills
- Organizational skills
- Team leadership
- Financial management
- Process improvement
- Contract management
- Event planning and catering
- Strategic planning
- Inventory control
- Customer experience
- Negotiation skills
- Collaboration
Timeline
Bartender
Caps Sports Grill
07.2023 - 04.2024
Senior Regonal Property Manager
Safe & Sound Transitional Living
05.2023 - Current
Director of Admissions
Safe & Sound Transitional Living
05.2023 - Current
Bartender
Arrowhead Grill
02.2022 - 08.2022
Senior Catering Manager
Levy Restaurants
09.2018 - 08.2020
Restaurant Manager
Red Lobster
11.2017 - 09.2018
Assistant General Manager
Buca di Beppo
07.2015 - 11.2017
Server, Bartender and Trainer
Longhorn Steakhouse
01.2014 - 07.2015
Server Supervisor
Alice Cooperstown
03.2011 - 01.2014
FF&E Purchasing Manager
Food Service Concepts, Inc.
12.2006 - 01.2011
Associates of Arts - Communications
Glendale Community College
Certificate - Quality Customer Service
Rio Salado College