Haley Anderson
The Woodlands,TX
Summary
Professional hospitality leader with a proven track record of enhancing bar operations and guest satisfaction. Successfully implemented training programs and maintained high standards of quality and efficiency in day-to-day. Demonstrated proficiency in inventory management and staff development.
Overview
7
7
years of professional experience
Work History
Bartender Supervisor
Del Frisco's Grille
08.2020 - Current
- Led floor shifts as a supervisor; handled guest complaints, monitored team performance, and provided ongoing coaching for team members.
- Demonstrated expertise in beverage operations and customer service as a bartender, consistently delivered high-quality drinks and exceptional guest experiences
- Implemented a cohesive bar cleaning schedule to ensure the bar's priority of cleanliness
- Designed and featured weekly cocktail menus featuring surplus/old product to cut back on unnecessary inventories
- Led a two-week corporate training session, training a class of over twenty individuals to adhere to the expectations and standards of the company
Bartender
Bluefish Sushi
03.2018 - 07.2020
- Built and maintained strong relationships with customers, understanding their preferences and providing personalized recommendations
- Skilled in managing inventory levels, including ordering, stocking, and rotating products to ensure freshness and minimize waste
Education
BBA - Marketing Management
Florida International University
Miami, FL01-2021
Skills
- Task delegation
- Employee scheduling
- Workplace safety
- Team motivation
Introductory Sommelier
Court of Master Sommeliers, 2021
Timeline
Bartender Supervisor
Del Frisco's Grille
08.2020 - Current
Bartender
Bluefish Sushi
03.2018 - 07.2020
BBA - Marketing Management
Florida International University
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