Haley Apodaca

• Managed inmate populations through effective classification and housing strategies.
• Conducted security assessments to identify vulnerabilities and implement corrective measures.
• Developed and delivered training programs for staff on safety protocols and emergency procedures.
• Collaborated with multidisciplinary teams to address inmate needs and improve rehabilitation outcomes.
• Collaborated with multidisciplinary teams to address inmates'' medical, mental health, and substance abuse needs.

Leadership & Personnel Management

• Supervised and mentored a team of 5-6 correctional specialists and guard personnel, overseeing daily shift operations, scheduling, and professional development.
• Conducted performance evaluations and counseling sessions, fostering a culture of accountability and boosting unit readiness and morale.
• Spearheaded tactical and administrative training programs for junior personnel, covering detention operations, use of force, and standard operating procedures (SOPs).

Corrections & Facility Security

• Managed the custody, control, and welfare of a high-security housing unit containing over 60 inmates, maintaining a 0-incident safety record.
• Enforced strict facility regulations and security protocols, executing regular cell inspections, contraband searches, and perimeter patrols to eliminate security vulnerabilities.
• Aided in rectifying facility deficiencies, directly contributing to a 100% pass rate and compliance during formal regulatory and accreditation audits (e.g., ACA).
• Oversaw the precise in-processing and out-processing of new inmates, maintaining 100% accountability of personal property, legal records, and sensitive documentation.

Crisis Intervention & High-Risk Management

• Spearheaded tactical response and extraction teams during critical incidents inside the SHU, safely neutralizing volatile situations, inmate-on-inmate conflicts, and active resistance.
• De-escalated high-tension crises using advanced verbal intervention and conflict resolution strategies, minimizing the need for physical force and maintaining institutional safety.
• Executed emergency action plans (EAPs) under high-pressure conditions, coordinating closely with medical staff, command personnel, and specialized response units during SHU emergencies.

Access & Egress Control Operations

• Managed the primary security control center, overseeing all facility access and egress points to ensure 100% authorized movement of personnel, visitors, staff, and inmates.
• Controlled critical ingress and egress portals, remotely operating electronic security gates, secure sally ports, and heavy-duty automated doors to prevent unauthorized entry or escape.
• Maintained strict accountability of all keys, keycards, and access badges, conducting rigorous inventory checks and issuing credentials exclusively to vetted, authorized personnel.
• Monitored comprehensive CCTV surveillance systems, alarms, and security sensors, immediately identifying and responding to any anomalies or breaches at facility access points.
• Coordinated emergency lockdowns and rapid-response protocols from the control hub, instantly restricting egress routes to contain threats and secure the facility perimeter during critical incidents.
• Logged and verified all vehicle and personnel traffic entering and exiting the installation's secure zones, ensuring seamless synchronization between frontline guards and command staff.

• Supervised and managed inmate workers within the facility's industrial workshops (e.g., manufacturing, maintenance, or vocational shops), overseeing daily production, workflow, and productivity goals.
• Enforced strict tool and equipment accountability protocols, conducting rigorous pre- and post-shift tool counts, hazard sweeps, and inventory audits to prevent the loss or creation of potential contraband/weapons.
• Mitigated safety risks in a high-hazard environment, ensuring all inmate workers strictly adhered to OSHA guidelines, PPE requirements, and facility industrial safety standards.
• Evaluated inmate work performance and behavior within the shop environment, maintaining discipline, resolving interpersonal conflicts, and providing constructive feedback to support rehabilitation and facility order.
• Coordinated the secure movement and transition of inmate labor crews to and from the housing units and shops, maintaining positive control and strict compliance with facility scheduling.

• Authored comprehensive, legally defensible incident reports, use-of-force memorandums, and disciplinary write-ups detailing facility infractions, security breaches, and critical incidents.
• Maintained and managed the official shift blotter, accurately recording all daily activities, facility events, personnel movements, maintenance issues, and security anomalies in chronological order.
• Reviewed and audited junior personnel logs and reports for accuracy, completeness, and compliance with military and correctional standards before submitting them to command staff.
• Corroborated written documentation with CCTV footage, physical evidence, and witness statements to ensure absolute clarity and factual integrity for investigations and legal proceedings.
• Ensured secure handling and strict confidentiality of sensitive operational records, prisoner files, and law enforcement documentation in compliance with regulatory standards.

Customer Service & Hospitality

• Delivered exceptional customer service in a high-volume, fast-paced dining environment, anticipating guest needs and ensuring a welcoming, memorable experience.
• Managed a multi-table section efficiently, prioritizing tasks to maintain prompt, attentive service during peak meal rushes.
• Addressed and resolved guest inquiries and complaints promptly and professionally, turning potential issues into positive experiences and ensuring high customer satisfaction.

• Accurately took and processed food and beverage orders using advanced POS systems, minimizing errors and ensuring seamless communication with the kitchen and bar staff.
• Cross-referenced dietary restrictions, allergies, and custom modifications with kitchen staff to guarantee guest safety and satisfaction.
• Handled cash, credit, and gift card transactions accurately, balancing cash drawers and generating daily sales reports with 100% precision.

• Collaborated closely with front-of-house and back-of-house teams (hosts, kitchen staff, bartenders) to ensure smooth food delivery, table turnover, and overall restaurant flow.
• Maintained strict adherence to health, safety, and sanitation standards, keeping the dining room, service stations, and work areas clean and organized.
• Trained and mentored new front-of-house staff, guiding them through menu knowledge, service standards, and POS operations to boost team efficiency.