Summary
Overview
Work History
Education
Skills
Timeline
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Haley Armenta

San Tan Valley,AZ

Summary

Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution. Educated Lead with great engagement, documentation, and active listening skills. Proven history of maintaining professionalism and positivity in stressful situations.

Overview

8
8
years of professional experience

Work History

Customer Service Lead

Circle K
Queen Creek, AZ
12.2022 - 06.2024
  • Ensured compliance with company policies and regulations related to customer service operations.
  • Developed strategies for improving customer satisfaction levels.
  • Collaborated with external vendors and suppliers providing support services related to customer service operations.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Call Center Representative

Equiant Financial
Chandler, AZ
06.2018 - 09.2018
  • Maintained high levels of professionalism while interacting with customers via phone or email, while also documenting detailed notes on each interaction.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Participated in daily huddles with team members in order to discuss common goals and objectives, and attended regular training sessions on updates and changes within the industry or organization.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Maintained strong call control, answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Collected deposits or payments and arranged for billing.

Patient Representative

Mountain Vista Medical Center
Mesa, AZ
10.2017 - 06.2018
  • Coordinated with clinical staff to ensure timely care for patients.
  • Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
  • Collected patient payments, reconciled accounts receivable, and prepared financial reports.
  • Adhered to HIPAA regulations regarding the privacy of personal health information.
  • Greeted visitors and answered phones in a professional manner.
  • Processed prior authorizations from insurance companies for medical treatments or procedures.
  • Conducted follow-up calls to check on the status of discharged patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.

Director of Operations

Teriyaki Madness
Mesa, AZ
01.2016 - 10.2017
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Developed training programs for new employees as well as existing staff members.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

Poston Butte High School
Queen Creek, AZ
05-2015

Skills

  • Strong Interpersonal Skills
  • Exceptional Customer Service
  • Team player
  • Proficient in Telephone Engagement
  • Analytical Problem Solving
  • Team training and development
  • Administrative duties
  • Effective Organizational Skills
  • Quality assurance
  • Call center experience
  • Inventory control
  • Billing arrangements

Timeline

Customer Service Lead

Circle K
12.2022 - 06.2024

Call Center Representative

Equiant Financial
06.2018 - 09.2018

Patient Representative

Mountain Vista Medical Center
10.2017 - 06.2018

Director of Operations

Teriyaki Madness
01.2016 - 10.2017

Poston Butte High School

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Haley Armenta