Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Armstead

St.Clair

Summary

Diligent with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Overview

4
4
years of professional experience

Work History

Crew Member

Jets Pizza
07.2021 - 09.2021
  • Resolved customer complaints effectively, utilizing problem-solving skills to enhance satisfaction rates.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Host

Cabana Blue Lakefront Sports Bar + Grill
08.2022 - Current
  • Welcomed and seated guests, ensuring optimal dining experience.
  • Managed reservation system, maintaining organized seating charts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Food Runner

Cabana Blue Lakefront Sports Bar + Grill
08.2022 - Current
  • Delivered food orders promptly to ensure customer satisfaction and efficient service flow.
  • Coordinated with kitchen staff to confirm order accuracy and address special requests.
  • Trained new food runners on operational procedures and best practices for efficiency.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.


Back of House Team Member

Cabana Blue Lakefront Sports Bar + Grill
08.2022 - Current
  • Collaborated with team to ensure timely delivery of orders.
  • Adapted quickly to new tasks in a fast-paced environment.
  • Assisted with training new BOH staff members on established processes and goals.
  • Enhanced team collaboration by consistently communicating with other staff members about menu items, ingredient availability, and special requests.

Education

High School Diploma -

Marine City High School
Marine City

No Degree - Rehabilitation Medicine

Saginaw Valley State University
Bay City, MI
05-2028

Skills

  • Adaptable to change
  • Clear communication
  • Detail-oriented
  • Customer service

Timeline

Host

Cabana Blue Lakefront Sports Bar + Grill
08.2022 - Current

Food Runner

Cabana Blue Lakefront Sports Bar + Grill
08.2022 - Current

Back of House Team Member

Cabana Blue Lakefront Sports Bar + Grill
08.2022 - Current

Crew Member

Jets Pizza
07.2021 - 09.2021

High School Diploma -

Marine City High School

No Degree - Rehabilitation Medicine

Saginaw Valley State University

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