Haley Armstead
St.Clair
Summary
Diligent with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
Overview
4
4
years of professional experience
Work History
Crew Member
Jets Pizza
Marine City, MI
07.2021 - 09.2021
- Resolved customer complaints effectively, utilizing problem-solving skills to enhance satisfaction rates.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Host
Cabana Blue Lakefront Sports Bar + Grill
Algonac, MI
08.2022 - Current
- Welcomed and seated guests, ensuring optimal dining experience.
- Managed reservation system, maintaining organized seating charts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Food Runner
Cabana Blue Lakefront Sports Bar + Grill
Algonac, MI
08.2022 - Current
- Delivered food orders promptly to ensure customer satisfaction and efficient service flow.
- Coordinated with kitchen staff to confirm order accuracy and address special requests.
- Trained new food runners on operational procedures and best practices for efficiency.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Back of House Team Member
Cabana Blue Lakefront Sports Bar + Grill
Algonac, MI
08.2022 - Current
- Collaborated with team to ensure timely delivery of orders.
- Adapted quickly to new tasks in a fast-paced environment.
- Assisted with training new BOH staff members on established processes and goals.
- Enhanced team collaboration by consistently communicating with other staff members about menu items, ingredient availability, and special requests.
Education
High School Diploma -
Marine City High School
Marine CityNo Degree - Rehabilitation Medicine
Saginaw Valley State University
Bay City, MI05-2028
Skills
- Adaptable to change
- Clear communication
- Detail-oriented
- Customer service
Timeline
Host
Cabana Blue Lakefront Sports Bar + Grill
08.2022 - Current
Food Runner
Cabana Blue Lakefront Sports Bar + Grill
08.2022 - Current
Back of House Team Member
Cabana Blue Lakefront Sports Bar + Grill
08.2022 - Current
Crew Member
Jets Pizza
07.2021 - 09.2021
High School Diploma -
Marine City High School
No Degree - Rehabilitation Medicine
Saginaw Valley State University