Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Haley Baggott

Newport News,VA

Summary

Certifications in Business Software and Microsoft Office Suite, complemented by a Top Secret security clearance. Knowledge in Manufacturing Technologies and administrator privileges with Windows 10. Completed CCNA Introduction to Networks during navy training school, showcasing a n interest to technologies. Seeking full-time employment while fulfilling commitments to the navy reserves, demonstrating reliability and a strong work ethic.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Crew member

Chick-fil-A Restaurants
Newport News, VA
01.2025 - Current
  • Handled meal order transactions.
  • Optimized transaction processing through POS integration.
  • Handled payment transactions with accuracy and efficiency.
  • Prepared assorted beverages including specialty milkshakes.
  • Checked items and restocked when needed.
  • Worked drive thru/ walked out orders
  • Cleaned and took apart machines for end of day tasks
  • Helped nighttime operations with staff efficiently.

IT

US Navy
Pensacola, FL
11.2022 - Current
  • IT Reservist, currently weekend drilling
  • Ethernet
  • IP connectivity
  • IP services
  • IP subnetting
  • IPv4 and IPv6 addressing
  • Network fundamentals
  • Switching
  • Packet Tracer
  • VMware
  • Remote desktop
  • User privileges
  • OSI model
  • Command prompt
  • Basic Ports
  • DNS
  • Network security
  • Basic Troubleshooting

Customer Service Representative

GetInsured
Newport News, VA
11.2024 - 12.2024
  • Handled incoming customer calls
  • Helped customers through application process
  • Helped customers with enrollments to health plans
  • Unlocked customer accounts
  • Navigated through marketplace systems
  • Script reading for inbound/outbound/agent calls
  • Manage phone line
  • Take notes for customer accounts
  • Create tickets for substity/enrollemnt not found issues

Customer Service

Dunkin' Donuts
Newport News, VA
04.2024 - 08.2024
  • Order taking
  • Food handling
  • Barista Skills
  • Customer service
  • Inventory
  • Stocking

Paint Associate

Lowe's Home Improvement
Niceville, FL
07.2023 - 03.2024
  • Mixed paint
  • Color matched paint chips with the color detection machines
  • helped customers with paints and stains for use on walls, floors, patio etc.
  • Recommended door paints, paintbrushes and other paint items.
  • Helped other departments with blind cutting, chain cutting, closing.
  • Weekly AP4me courses

Front Desk Receptionist

South Walton Utility Company
Mary Esther, FL
12.2021 - 06.2022
  • Send out door hangers
  • Verifying Checks
  • Coding payments and checking for past due's
  • Answer Phones / Direct calls to the correct person, extension, or voicemail / Transfer phones when there's company meetings
  • Take ID and Card information (and at times EFT forms) for New Service and answer questions / Regional Sewer information
  • Send out Disconnects and Change of Address
  • Help Verify Service
  • EFT paperwork
  • Watersavers / Offer to customers and enter information in excel
  • Greet and help customers when entering
  • Take cards/checks/cash for payments
  • Help Filling service agreements in new service's office and MorgueHelp with filling paperwork in final billing / Mail out bills and stamping mail
  • End of day /balance cash drawer / Keep copy of current reports and staple to Epson receipts
  • Open and close the front office / Grab Cash drawer
  • Tidy up for meetings in the Grimaldi Room / make sure both mint jars are filled
  • Direct people to our website for new construction
  • Take information from vendors when no appointments made
  • Daily Deposits (bank bag)
  • Current with yearly college course
  • Send out email for Hydrant Flushing
  • Attaching files to customers UMS account when adding an EFT or Service Agreement file
  • Stamping checks after due date / check customers Stubbs for the water report to be check and copied if so, and look for change of address
  • Watch for/ open the gate for vendors
  • Finding out who's on call and sending an email for the office
  • Direct customers to other companies when asking for different services / different service area
  • Make sure everything is stocked up front
  • Holiday Door Signs / Do not bolt for Grimaldi room reservations
  • Check mail in the mornings (outside and PO) / Grab newspaper
  • Get letter of availability for new taps (make sure signed)
  • Bring plans, verify signatures, and paperwork to give back to office manager
  • Keep track/Note all calls that come in

Customer Service Manager

Carters, Inc
Destin, FL
07.2021 - 08.2021
  • Opened and closed the store
  • Helped address customer needs.
  • Executed retail functions through effective use of the POS system.
  • Replenish items
  • Managed order packaging processes.

Customer Service Representative

Walgreens
Niceville, FL
03.2021 - 05.2021
  • Began role as cashier.
  • Streamlined shelving process for improved customer access.
  • Handled inbound truck operations proficiently.
  • Updated pricing on products and arranged them on display shelves.
  • Facilitated fulfillment of online pickup orders and curbside orders efficiently.
  • Develop personalized photo books and canvases for customers using the photo station.
  • Helped with passport photos.
  • Maintained the Point of sale system and cash handling.

911 Dispatcher

Walton County Sheriffs Office
Defuniak Springs, FL
10.2020 - 02.2021
  • Managed high-volume call traffic.
  • Performed assessments on a monthly basis.
  • Dispatching deputies
  • Handling hysterical callers
  • Assigned units on duty and created calls for service
  • Learned the list of law enforcement codes.
  • Using the NCIC/FCIC system and eAgent

Sales Associate

UPS
Niceville, FL
07.2020 - 10.2020
  • Operated POS system proficiently.
  • Looked up and provided tracking for customers
  • Sorted and delivered mail to customer-designated post office boxes.
  • Organized and managed incoming and outgoing mail efficiently.
  • Ensured customer items were neatly packaged.

Assistant Manager

McDonald's
Bluewater Bay, FL
05.2017 - 07.2020
  • Promoted from Crew member to Crew Trainer then Assistant Manager. I also worked at Office Depot for a short time until McDonalds asked me if I would come back full time and train to be an Assistant Manager
  • Ensured customer satisfaction through effective issue resolution.
  • Ensured employees remained occupied and offered assistance when needed.
  • Conducted onboarding sessions to familiarize staff with operational processes and equipment functionality.
  • Prepared desserts, replenished stock, and maintained inventory levels on the floor.
  • Manned front counter, back drive thru, and front drive thru as well as all kitchen positions.
  • Performed nightly maintenance on industrial equipment.
  • Guided new and seasoned team members on store operations.
  • Assisted in store closing procedures on Saturdays and select weekdays.

Sales Advisor

Office Depot OfficeMax
Destin, FL
03.2020 - 06.2020
  • Looked over the copy and print center
  • Made invoices and printed blueprints
  • Operated copy machines and other printing equipment
  • Used Affinity Designer and other copy/print software
  • Handled incoming calls for the print center.
  • Handled cash and credit card payments using a digital register.

Cashier/Customer Service

Winn Dixie
Niceville, FL
02.2018 - 06.2018
  • Assisted customers in finding items throughout the store.
  • Scan groceries
  • Looked up produce codes accurately.
  • Handled financial transactions.
  • Utilized Point of Sale system.

Education

IT -

IWTC CORRY STATION
Pensacola, FL
07-2023

High school or equivalent -

Freeport High School
Freeport, FL
05.2020

Skills

  • Leadership
  • Phone etiquette
  • Computer literacy
  • Microsoft Office
  • Data entry
  • Shift Management
  • Customer Service
  • Management
  • Communication skills
  • Dispatching
  • Cash Handling
  • Food Service
  • Food Preparation
  • Point of Sale
  • Barista Experience
  • Food Safety
  • Cooking
  • Food Handling
  • Basic Software Knowledge
  • Basic Hardware Knowledge

Certification

  • Top Secret security clearance, Current
  • CCNAv7: Introduction to Networks, 06/2023
  • IT Essentials, 2/2023
  • Business software and Microsoft Office Specialist 2016

Accomplishments

  • Received a letter of commendation from the Commanding Officer of the Navy Reserve Center Pensacola Florida, in recognition for Blue Jacket of the quarter on the 31st of March 2024, for achievement in the superior performance of my duties.
  • Volunteered at Pet Welfare, Eglin AFB, Niceville FL for a total of 22 hours

Timeline

Crew member

Chick-fil-A Restaurants
01.2025 - Current

Customer Service Representative

GetInsured
11.2024 - 12.2024

Customer Service

Dunkin' Donuts
04.2024 - 08.2024

Paint Associate

Lowe's Home Improvement
07.2023 - 03.2024

IT

US Navy
11.2022 - Current

Front Desk Receptionist

South Walton Utility Company
12.2021 - 06.2022

Customer Service Manager

Carters, Inc
07.2021 - 08.2021

Customer Service Representative

Walgreens
03.2021 - 05.2021

911 Dispatcher

Walton County Sheriffs Office
10.2020 - 02.2021

Sales Associate

UPS
07.2020 - 10.2020

Sales Advisor

Office Depot OfficeMax
03.2020 - 06.2020

Cashier/Customer Service

Winn Dixie
02.2018 - 06.2018

Assistant Manager

McDonald's
05.2017 - 07.2020

IT -

IWTC CORRY STATION

High school or equivalent -

Freeport High School

Similar Profiles

CREATE PROFILE
Haley Baggott