Haley Bagley-Mays
Dalton,GA
Summary
Proven professional with a track record of enhancing operations at Vitruvian Health, adept in office administration and customer service. Leveraged organization and problem-solving skills to streamline document management and improve client interactions, significantly boosting efficiency. Ability to help and be comfortable in both clinical and academic learning environments with hands -on clinical experience. Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Vitruvian Health
Dalton, GA
04.2022 - Current
- Oversaw the coordination of classroom bookings and orientation setups, ensuring all resources were prepared and available, contributing to successful and efficient onboarding experiences.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information such as clinical classes and trainings.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported fellow staff members through scheduling meetings, help filling in when needed, and preparing crucial documents for their trainings and classes.
- Helps facilitated training sessions for EPIC increasing team productivity and reducing learning curves.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Inputs all learning activities for the hospital into the appropriate LMS systems to insure accurate data
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected clinical class deposits, fees, and payments. While ensuring students were correctly signed up for classes and had all the information they would need.
- Maintained daily report documents, memos and invoices.
Front Desk Receptionist
AdventHealth
Chatsworth, GA
11.2021 - 03.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Prepared weekly employee work schedules for team members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Patient Care Technician, ER
AdventHealth
Chatsworth , GA
06.2021 - 11.2021
- Assisted with resuscitation, CPR and emergency airway procedures.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Warmly greeted patients and visitors and made each feel welcome.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Provided physical support to patients through diverse types of mobility assistance.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
Childcare Assistant
Holly Creek Baptist Church
Chatsworth, GA
08.2020 - 12.2020
- Created and implemented diverse educational strategies to boost development.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted good behavior with positive reinforcement methods.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Developed lessons and activities to promote children's physical and emotional development.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Retail Sales Associate
Fort Mountain State park
Ch, GA
01.2016 - 09.2016
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Increased sales by offering advice on purchases and promoting additional products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Certificate - Emergency Medical Technician
Georgia Northwestern Technical College
Rome, GA04-2019
Certificate - Healthcare Science
Georgia Northwestern Technical College
Rome, GA03-2019
GED -
Georgia Northwestern Technical College
Rome, GA07-2016
Skills
- Office administration
- Telephone etiquette
- Organization
- Problem solving
- Meeting scheduling
- Documentation and recordkeeping
- Time management
- Verbal and written communication
- Sorting and labeling
- Strategic planning
- Data entry
- Customer service
Timeline
Administrative Assistant
Vitruvian Health
04.2022 - Current
Front Desk Receptionist
AdventHealth
11.2021 - 03.2022
Patient Care Technician, ER
AdventHealth
06.2021 - 11.2021
Childcare Assistant
Holly Creek Baptist Church
08.2020 - 12.2020
Retail Sales Associate
Fort Mountain State park
01.2016 - 09.2016
Certificate - Emergency Medical Technician
Georgia Northwestern Technical College
Certificate - Healthcare Science
Georgia Northwestern Technical College
GED -
Georgia Northwestern Technical College
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