Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Baisden

Summary

Accomplished Assistant Manager at Dairy Queen with a track record of enhancing customer service and reducing cash discrepancies. Excelled in staff training and development, boosting team efficiency. Skilled in problem-solving and customer relations, adept at implementing solutions that enhance customer satisfaction and operational success.

Driven Customer Support Representative with over 1 year of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Dairy Queen
08.2023 - Current
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ensuring Customer satisfaction and resolve their complaints professionally.
  • Ensure my staff are following proper food handling procedures and ensure compliance with health and safety regulations.
  • Train and mentor new staff and provide ongoing training and support to staff members

Customer Support Representative

Foundever
07.2022 - 08.2023
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Liaised with internal teams to resolve customer concerns, escalated issues if needed.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Maintained a great understanding of the company and their products
  • Engaged with customers in a courteous manner and built rapport.

Sewing Operator

Lion Apparel
03.2020 - 07.2022
  • Conducted routine sewing machine maintenance, lubrication, belt changes and lint removal.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Conferred with designer to determine types of material and garment styles desired.
  • Prevented materials waste by completing accurate measurements and precise cuts.
  • Maintained production pace to meet goals and standards

Education

GED -

Wolfe County Adult Learning
Campton, KY
10-2011

Skills

  • Complaint Handling
  • Money Handling
  • Employee supervision
  • Problem-solving
  • Software troubleshooting
  • Strategic thinking
  • Data management
  • Customer relations
  • Staff training and development
  • Inbound call answering
  • Conflict resolution
  • Decision-making
  • Staff management
  • Customer Service Excellence

Timeline

Assistant Manager

Dairy Queen
08.2023 - Current

Customer Support Representative

Foundever
07.2022 - 08.2023

Sewing Operator

Lion Apparel
03.2020 - 07.2022

GED -

Wolfe County Adult Learning

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Haley Baisden