Haley Baker
Summary
Motivated, high-achieving Aviation student/pilot with strong verbal and written communication skills. 7 years of work experience in federal work environment in supervisor position and 2 years of work experience as Transportation Manager of small trucking company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Laborer/ Storm Relief Ground Person
Hopes Debri Removal
04.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Utilized construction tools and machinery to effectively complete job site projects.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Operated chain saw to allow for truck drivers to load fallen trees from storm relief areas
Package Handler
Fedex
10.2021 - 04.2023
- Scan and Load delivery trucks with packages
- Ensure that quantities match prescribed amount for the day
- Quality control is an integral part of package handler duties.
911 dispatcher
Lifenet Ambulance Service
06.2022 - 04.2023
- Quickly and accurately respond to 911 calls from the community and dispatch emergency crews to the scene.
Book Print Associate/ general clerk
Office Recruiters, Arkansas Passport Center
12.2013 - 04.2015
- Advanced in all passport production areas, including domestic passports, overseas photodigitized passports (OPDP), travel cards, and border crossing cards
- Book Print: Verified quantity and quality of blank product
- Maintained sole accountability of blank product in a secure location
- Reviewed customer applications for data errors and photo imperfections using department of state guidelines
- Consistently achieved a daily quota
- Provided assistance in unloading pallets of packaged product
- Lifted and arranged received items in secure storage area
- Quality Control: Reviewed printed product to assure accuracy and material quality prior to shipping
- Replenished workstation materials
- Travel/ Border crossing cards: Set up card machine for receipt from computer for printing
- Verified quantity and quality of blank product
- Maintained sole accountability of blank product in a secure location
- Reviewed printed product to assure accuracy and material quality
- Additional Information: Assist in all shipments concerning passports, travel/border cards, and other essentials to facility under supervision of department of state regulations
- Started as a seasonal associate in a group of 25 and consistently made the top numbers in quotas for the duration of employment
- First out of group to accept an offer for full time position
- Also first to be promoted in a supervisor role (lead), current position
- Voted employee of the month last year.
Lead/Supervisor assistant
Office Recruiters, Arkansas Passport Center
04.2015 - 07.2020
- Train new associates in all areas required, ex: Bookprint, Quality Control, Travel Cards, Border Crossing Cards, and OPDP in all aspects of job requirements
- Supervise anywhere From 10 to 50 associates daily
- Ensure that the level of security required by Department of State is met by all associates when Processing any travel document in the facility
- Review every document processed by assigned associates to maintain quality of product is met for customer
- Constant replenishing of work materials for leads, associates, and supervisors combined in Production areas
- Assist supervisor in all aspects of daily tasks such as assigning blank product to each associate and reports
- It is required to maintain knowledge on up to date process changes and reject guidelines to ensure that associates questions are answered correctly and efficiently
- Collect printed product and supply to other departments in a timely manner
- Fork lift, electric pallet jack, and manual pallet jack certified, used to unload shipments of product on a weekly basis or to neatly arrange loading dock
- Take inventory when needed for all storage rooms to ensure that all work materials are replenished for facility
- Must complete daily routine maintenance on all printers used by assigned associates
- Trusted to make decisions regarding rejected product for quality assurance
- Flexible to work any department on any given day with any group of associates and perform the job well.
Lead Maker
Senior Care Life Insurance
01.2014 - 12.2014
- Responsible for providing information about the company's products to its clients
- Respond to customer inquiries and resolving complaints or forwarding them to the appropriate department for solution
- Collect information provided by the customer for data entry and transfer call to sales agent
- Requires friendly demeanor, efficiency, and utmost professionalism
sales associate/ cashier
Walmart supercenter
02.2012 - 12.2012
- October 2012 Provide efficient, friendly, and informative service following established customer service standards and company vision
- Assist customers with the highest level of customer service by checking prices, answering questions, and properly arranging items on shelves by category for easy access and display
- Also promote product to meet the specific need of each and every customer
- Restocked inventory daily and kept close track on updates for price changes
- Maintain 100% accuracy of cash register, and make sure all payment transactions are carried out with precision and efficiency
- Ensure proper procedures are taken in balancing cash drawer
- Promptly clean work area and clear of objects
Transportation Manager
Rounsaville Trucking LLC
01.2012 - 08.2014
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Organized records of vehicles, schedules and completed orders.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
Bachelor of Science - Aviation
Henderson State University
Arkadelphia, AR12.2023
Skills
- Maintained an open federal clearance for seven years
- Experienced with Microsoft applications (Word, Excel, Data entry)
- Inventory Assessments
- Project Management
- Quality Production
- Quality Assurance Controls
- Safety Requirements
- Equipment Safety
- Inventory Accuracy
- Operational Procedures
- Work Coordination
- Logistical Operations
Certification
Private Pilot's License
Forklift certified
Timeline
Laborer/ Storm Relief Ground Person
Hopes Debri Removal
04.2023 - Current
911 dispatcher
Lifenet Ambulance Service
06.2022 - 04.2023
Package Handler
Fedex
10.2021 - 04.2023
Lead/Supervisor assistant
Office Recruiters, Arkansas Passport Center
04.2015 - 07.2020
Lead Maker
Senior Care Life Insurance
01.2014 - 12.2014
Book Print Associate/ general clerk
Office Recruiters, Arkansas Passport Center
12.2013 - 04.2015
sales associate/ cashier
Walmart supercenter
02.2012 - 12.2012
Transportation Manager
Rounsaville Trucking LLC
01.2012 - 08.2014
Bachelor of Science - Aviation
Henderson State University
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