Haley Baladez
Richmond
Summary
Personable and highly organized, equipped with strong communication and time-management skills. Proficient in managing schedules and correspondence, with solid grasp of office software applications. Committed to enhancing team efficiency and delivering outstanding administrative support.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 2 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Office Secretary
Baladez Construction Inc
05.2023 - 06.2025
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Daycare Worker
Childrens Lighthouse
06.2023 - 11.2023
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Distributed food, napkins, and beverages in preparation for snack time.
- Encouraged good behaviors using positive reinforcement methods.
Host
Texas Roadhouse
03.2020 - 10.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Lamar Consolidated High School
Rosenberg, TXSkills
- Scheduling appointments
- File management
- File organization
- Reception oversight
- Verbal communication
- Billing and invoicing
- Document management
- Organization
- Appointment coordination
- Supply ordering
- Customer service
Timeline
Daycare Worker
Childrens Lighthouse
06.2023 - 11.2023
Office Secretary
Baladez Construction Inc
05.2023 - 06.2025
Host
Texas Roadhouse
03.2020 - 10.2021
High School Diploma -
Lamar Consolidated High School
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