Haley Clark
wise
Summary
Dynamic Patient Service Representative with a proven track record at Ballad Health, excelling in customer service and HIPAA compliance. Skilled in insurance verification and appointment scheduling, I enhanced patient satisfaction through empathetic communication and efficient operations, ensuring a welcoming environment and accurate record management. Committed to delivering exceptional care and support.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Ballad Heath
08.2023 - 01.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Answered incoming calls, scheduled appointments and filed medical records.
Restaurant Manager
Fishtales
08.2015 - 08.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
No Degree - Education
Mountain Empire Community College
Big Stone Gap, VASkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Payment collection
- Scheduling appointments
- Medical terminology
- Office administration
- Verbal and written communication
Timeline
Patient Service Representative
Ballad Heath
08.2023 - 01.2025
Restaurant Manager
Fishtales
08.2015 - 08.2023
No Degree - Education
Mountain Empire Community College
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