Haley Banfield-Whitacre

Work History

Front Desk Manager

Hyatt House

07.2022 - 12.2024

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Managed front desk maintenance of client records and lab data.
Checked guests in out of hotel, made reservations, and processed payments.
Streamlined check-in and check-out processes for a smoother guest experience.
Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Attended staff meetings and brought issues to attention of upper management.
Resolved guest complaints by addressing issues with rooms promptly.
Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
Increased repeat business by providing exceptional service and promptly handling guest feedback.

Cashier

Kwik Shop

01.2020 - 06.2022

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Customer Service Representative

Alorica

01.2018 - 11.2019

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Participated in training programs to enhance product knowledge and customer service skills.

Cashier

Subway

07.2016 - 12.2017

Greeted guests, promoted specials, and took orders.
Operated the cash register with accuracy, ensuring proper handling of transactions.
Kept workplace clean and organized in line with restaurant policies.
Increased speed of service through effective multitasking and time management skills.
Maintained a clean and organized workspace, adhering to strict sanitation standards.
Collaborated with team members to maintain a smooth workflow during busy hours.
Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Prepared and served hot and cold sandwiches based on customer preferences.
Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Prepared and presented food in compliance with health and safety guidelines.
Restocked and rotated stock in display case to mitigate stock loss.
Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Summary

Overview

Work History

Front Desk Manager

Cashier

Customer Service Representative

Cashier

Education

High School Diploma -

Skills

Timeline

Similar Profiles

ARDA GONDIKENARDA GONDIKEN

GABRIEL ANDRES GARCIA MUNIZGABRIEL ANDRES GARCIA MUNIZ

HANI IZZATI BINTI AHMAD ZAKUANHANI IZZATI BINTI AHMAD ZAKUAN

Jaylah BaileyJaylah Bailey

Marvin Roe JrMarvin Roe Jr