Summary
Overview
Work History
Education
Skills
Timeline
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Haley Barlow

San Clemente,California

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

10
10
years of professional experience

Work History

Account Manager

Essentials For Living
03.2019 - Current
  • Successfully capitalized on emerging market trends during the COVID-19 pandemic, resulting in a notable boost in sales growth.
  • Continually prioritizing customer relations that resulted in increasing sales by 30% when compared to pre-pandemic sales levels.
  • Expanded role within the company by shifting to primary territories, taking on claims management, aiding in marketing efforts for staging trade events, and contributing to special projects
  • Oversees a portfolio of over 2300 registered clients with strong organizational skills to ensure client needs are met and orders are processed accurately.
  • Actively seeks out new leads through cold calling, networking, and trade show events.
  • Generates and analyzes sales reports and works with the sales team to produce new sales tactics aimed at meeting territory and team sales targets.
  • Fosters and maintains long-term relationships with key clients to enhance overall customer satisfaction.
  • Handles all in-house showroom appointments to ensure satisfaction of local clients’ needs and effectively manages and processes orders placed during these appointments, while also maintaining non-local territories.
  • Acts as a compassionate liaison between clients and claims department, approaching each case with empathy to ensure positive, expedient, and effective outcomes, ultimately enhancing overall customer satisfaction while adhering to company policies.
  • Continually keeps pace with in-depth understanding of company products, materials, and trends, providing clients with valuable product recommendations and insights..

Salesperson

Bassman Blaine, Inc
08.2015 - 02.2019
  • Served as a showroom representative and liaison for Bassman Blaine and its vendors in the Laguna Design Center.
  • Rapidly ascended roles within the company, transitioning from showroom assistant to showroom manager.
  • Managed all aspects of the Bassman Blaine Laguna showroom remodel in 2018 to become “Bernhardt Interiors at Bassman Blaine”.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Carefully selected and placed orders for new showroom floor inventory paying attention to current stock, trends, and customer demand.
  • Managed showroom floor product including inventory, tagging, merchandising, etc.
  • Handled damage claims for stock and special orders to ensure customer needs are met.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Organized promotional events that showcased products while driving brand awareness and generating leads.
  • Increased average transaction value by upselling complementary products or services based on customer needs.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Emergency Medical Technician

Symons Ambulance
02.2014 - 09.2014
  • Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.

Education

Bachelor of Science -

California State University
Fullerton, CA
12.2013

Associate of Arts - Liberal Arts

Mt. San Jacinto College
Menifee, CA
05.2009

Skills

  • Customer satisfaction
  • Key Account Management
  • Customer Retention
  • Claims Handling
  • Google
  • Workspace
  • Interpersonal Skills
  • Furniture industry knowledge
  • Leadership
  • Customer Relationship
  • Management (CRM)
  • Organization Skills
  • Haley Barlow - page 2

Timeline

Account Manager

Essentials For Living
03.2019 - Current

Salesperson

Bassman Blaine, Inc
08.2015 - 02.2019

Emergency Medical Technician

Symons Ambulance
02.2014 - 09.2014

Bachelor of Science -

California State University

Associate of Arts - Liberal Arts

Mt. San Jacinto College

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Haley Barlow