Haley Barnes
Argyle,TX
Summary
Analytical and detail-oriented accounting and auditing professional with extensive experience in financial reporting, performance analysis, and administrative leadership. Skilled in managing accounts payable/receivable and the ability to build productive relationships with clients and colleagues.
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Merakey
01.2023 - Current
- Participate in team meetings or case discussions with supervisors.
- Assist with clerical, training, or program organization tasks in some internship models.
- Receive mentorship and performance feedback from behavior analysts.
Collections Specialist
National Credit Services
01.2020 - 03.2023
- Contacted borrowers daily to collect past-due accounts and negotiated payment arrangements to achieve full or partial settlements.
- Reviewed accounts for legal qualifications.
- Assisted borrowers in developing feasible repayment plans to avoid default while maintaining compliance with company policies.
- Met monthly performance targets.
- Review claim files and payment history.
- Identify overpayments, duplicate payments, or subrogation opportunities.
- Contact policyholders, claimants, third parties, or attorneys to recover funds.
- Maintain detailed case notes.
- Negotiate repayment terms or settlements.
- Set up payment plans.
- Monitor delinquent accounts.
- Analyze policy coverage and liability.
- Time Management – Prioritizing tasks and maintaining efficiency.
Mental Health Professional
04.2017 - 12.2019
- Partnered with primary health care providers to identify, assess, and treat patients with chronic emotional and psychosocial conditions.
- Conducted assessments and created care plans to prevent relapse and improve patient well-being.
- Monitored the site’s behavioral health program, providing recommendations for program enhancement.
- Developed and delivered education for patients and staff to improve treatment outcomes and awareness.
- Participated in peer evaluations, committees, and performance improvement initiatives.
- Supervised and mentored interns to develop work strategies, productivity.
- Oversaw daily operations of the call center, ensuring compliance with high-security standards.
- Designed and implemented annual growth plans.
- Developed strong management competencies, including:
- Accountability – Holding self and others accountable to commitments.
- Total Quality Management – Delivering high-quality services for internal.
- Composure – Remaining professional and calm under pressure.
- Customer Focus & Peer Relationships – Building trust and promoting teamwork.
Data Analyst
Poly America
01.2016 - 05.2019
- Analyzed large datasets to identify trends and support data-driven decision-making.
- Developed comprehensive reports utilizing SQL and Excel for stakeholder presentations.
- Collaborated with cross-functional teams to streamline data collection processes and improve accuracy.
- Created visualizations using Tableau to effectively communicate complex data insights.
Education
Associate of Science - Early Childhood Care And Education
Purdue University
West Lafayette, IN08.2022
Skills
- Financial Analysis & Reporting
- Account Reconciliation
- Accounts Payable / Receivable
- Quality & Performance Management
- Leadership & Staff Development
- Communication & Conflict Resolution
- Customer Relationship Management
- Process Improvement & Automation
- Ethical Conduct
- Teamwork orientation
Timeline
Merakey
01.2023 - Current
Collections Specialist
National Credit Services
01.2020 - 03.2023
Mental Health Professional
04.2017 - 12.2019
Data Analyst
Poly America
01.2016 - 05.2019
Associate of Science - Early Childhood Care And Education
Purdue University