Haley Barnhill
Jacksonville
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Service Writer
Wilsons Mobile Fleet
07.2024 - Current
- Answered service department phone and responded promptly to questions and messages.
- Resolved customer inquiries through phone, email, and chat, ensuring timely and accurate information delivery.
- Gained proficiency in accounting software systems such as QuickBooks and Excel, streamlining data entry tasks and report generation processes.
- Maintained accurate financial records through diligent bookkeeping practices, supporting budget management and financial planning efforts
- Developed detailed work orders, documenting service requirements and parts needed for repairs.
- Coordinated service appointments, optimizing technician schedules for efficiency and customer satisfaction.
Recruiter
Express Employment Professionals
06.2021 - 07.2024
- Process I-9 forms
- Issued and activate prepaid debit cards for associates
- Organized and Filed I-9 forms, W-4, Applications
- Recruited applicants from multiple hiring platforms such as Indeed, JazzHr, Zip-recruiter
- Handled all inbound and outbound calls on a 5 line multi phone system
- Fill Job orders
- Interview associates
- Notify clients if the associates would be late or would be calling out of work
- Planned job fairs
- Payroll
Waitress
Shuckers Oyster Bar and Grill
05.2021 - 08.2021
- Take orders and Serve food/drinks
- Deliver checks and collect payments
- Maintain positive attitude at all times
Waitress
Crab Trap
07.2020 - 01.2021
- Take orders and Serve food/drinks
- Deliver checks and collect payments
- Maintain positive attitude at all times
Front Office Coordinator
FMNA LLC
09.2019 - 12.2020
- Organized legal documents for upcoming court trials
- Handled incoming inquiries for new clients
- Set appointments for the attorneys
- Scanning, Faxing, Filing documents
- Collecting and Routing mail and Hand delivered packages
- Answering and Routing incoming calls on a multi-line telephone system
Education
High school diploma -
Frank H. Peterson Academies
Jacksonville, FL05.2019
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Cold Calling
- E-Verify
- Office Administration
- Recruiting
- Customer service
- Appointment scheduling
- Sales transactions
- Data entry
- Active listening
Timeline
Service Writer
Wilsons Mobile Fleet
07.2024 - Current
Recruiter
Express Employment Professionals
06.2021 - 07.2024
Waitress
Shuckers Oyster Bar and Grill
05.2021 - 08.2021
Waitress
Crab Trap
07.2020 - 01.2021
Front Office Coordinator
FMNA LLC
09.2019 - 12.2020
High school diploma -
Frank H. Peterson Academies
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