Haley Bates
Data Entry
Ponchatoula,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative Agent
Two Men And A Truck International
Baton Rouge, LA
05.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
General Manager of Operations
Kiran Of Monroe, LLC
Jonesboro, LA
03.2017 - 05.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Rural Carrier Associate
United States Postal Service, USPS
Jonesboro, LA
11.2017 - 02.2023
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Organized mail ahead of delivery runs for correct routing.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Bar and Restaurant Manager
Royal Bar And Grill
Arcadia, LA
03.2017 - 06.2021
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
Associate of Science - Business Administration And Management
Bossier Parish Community College
Bossier City, LA 01.2022 - Current
Skills
Sales expertise
Report preparation
Complaint resolution
Professional telephone demeanor
Recordkeeping strengths
Money handling abilities
Receiving support
Client account management
Scheduling
Relationship building
Coaching and mentoring
Budget development
Employee scheduling
Data Entry
Excellent Communication
Multitasking Abilities
Teamwork and Collaboration
Word processing
Proofreading
Bookkeeping
Office administration
Database Management
Budgeting
Written Communication
Analytical and Critical Thinking
Organization and Time Management
Attention to Detail
Timeline
Customer Service Representative Agent
Two Men And A Truck International
05.2023 - Current
Associate of Science - Business Administration And Management
Bossier Parish Community College
01.2022 - Current
Rural Carrier Associate
United States Postal Service, USPS
11.2017 - 02.2023
General Manager of Operations
Kiran Of Monroe, LLC
03.2017 - 05.2023
Bar and Restaurant Manager
Royal Bar And Grill
03.2017 - 06.2021