Haley Bates
Data Entry
Ponchatoula,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative Agent
Two Men And A Truck International
Baton Rouge, LA
05.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
General Manager of Operations
Kiran Of Monroe, LLC
Jonesboro, LA
03.2017 - 05.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Rural Carrier Associate
United States Postal Service, USPS
Jonesboro, LA
11.2017 - 02.2023
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Organized mail ahead of delivery runs for correct routing.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Bar and Restaurant Manager
Royal Bar And Grill
Arcadia, LA
03.2017 - 06.2021
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
Associate of Science - Business Administration And Management
Bossier Parish Community College
Bossier City, LA 01.2022 - Current
Skills
Sales expertise
undefinedTimeline
Customer Service Representative Agent
Two Men And A Truck International
05.2023 - Current
Associate of Science - Business Administration And Management
Bossier Parish Community College
01.2022 - Current
Rural Carrier Associate
United States Postal Service, USPS
11.2017 - 02.2023
General Manager of Operations
Kiran Of Monroe, LLC
03.2017 - 05.2023
Bar and Restaurant Manager
Royal Bar And Grill
03.2017 - 06.2021
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