Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Haley Batson

Shelbyville,MI

Summary

Proven Account Representative with a track record of enhancing customer satisfaction and fostering long-term growth at Ryerson Steel. Smart candidate keeps meticulous details on status of customers and sales efforts. Skilled in communication, negotiation, and problem-solving. Friendly and engaging with great attention to detail.

Overview

8
8
years of professional experience

Work History

Account Representative

Ryerson Steel
10.2021 - Current
  • Handled account list of over 145 different accounts, did a minimum of, over 60 quote lines a day, 10 daily outcall's, and 40K in daily sales.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contributed to team objectives in fast-paced environment by staying on top of opportunities and always getting feedback.
  • Set and achieved company defined sales goals.
  • Built relationships with customers to promote long term business growth by learning more about their business and personal hobbies and or interests.
  • Stayed current on company offerings and industry trends through weekly team huddles and monthly pricing calls.
  • Kept detailed records of daily activities through online customer database, Sales Force.
  • Went with Outside Sales Representatives to meet with customers face to face to strengthen relationships and further my sales skills.

Client Relations Associate

Paws With A Cause
11.2019 - 10.2021
  • Handled all Service Dog clients which made up over 85% of client population
  • Made clients aware of current and new programs and services.
  • Managed client relations on ongoing basis to maximize retention.
  • Maintained statistical database of clients using our CRM system
  • Fostered lasting relationships with clients through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built relationships with clients and community to promote long term growth.
  • Assisted customers with the application process and year recertification.

Business Office Coordinator

Mary Free Bed Rehabilitation Hospital Grand Rapids, MI
12.2016 - 11.2017
  • Worked with 5 different Nurse Navigators in a pilot program.
  • Developed correspondence letters, memos, and emails.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Education

Bachelor of Arts - Interdisciplinary Studies

Michigan State University
East Lansing
05.2014

Skills

  • Task prioritization
  • Goal-Oriented
  • Customer Engagement
  • Sales expertise
  • Account Management
  • Customer satisfaction
  • Problem-solving abilities
  • CRM proficiency through SalesForce

Accomplishments

  • Won numerous company wide ecommerce sales contests with at Ryerson Steel
  • Selected for the Women's Sponsorship program at Ryerson Steel and worked with a corporate mentor

Timeline

Account Representative

Ryerson Steel
10.2021 - Current

Client Relations Associate

Paws With A Cause
11.2019 - 10.2021

Business Office Coordinator

Mary Free Bed Rehabilitation Hospital Grand Rapids, MI
12.2016 - 11.2017

Bachelor of Arts - Interdisciplinary Studies

Michigan State University

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Haley Batson