Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Beasley

Hosford,FL

Summary

Motivated Physical Therapist Assistant student seeking internship in outpatient/ inpatient settings to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer/patient a positive experience. Organized, motivated, and eager to apply time management and organizational skills in various environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Experience Coordinator

Marshall's
Panama City , FL
09.2023 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, returns, and refunds.
  • Resolved customer complaints in a timely manner.
  • Identified opportunities to improve the customer experience process.
  • Conducted regular training sessions for employees on best practices for providing excellent customer service.
  • Developed and maintained positive relationships with customers.

Customer Experience Coordinator

Marshalls
Marianna, FL
03.2022 - 09.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and maintained positive relationships with customers.
  • Assisted customers with product selection, ordering, returns, and refunds.
  • Resolved customer complaints in a timely manner.
  • Identified opportunities to improve the customer experience process.

Cashier/Self Checkout Host

Ramsey's Cashsaver
Blountstown, FL
09.2021 - 03.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Waitress

Calhoun Southern Grill
Blountstown, FL
08.2021 - 09.2021
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Provided accurate change for cash transactions using a cash register system.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.

Education

Associate of Arts -

Chipola College
Marianna, FL
05.2023

High School Diploma -

Liberty County High School
Bristol, FL
05.2021

Skills

  • Returns Policies
  • Promotions Experience
  • Promotions Understanding
  • Logistics Support
  • Solutions Management
  • Client Advocacy
  • Customer Service
  • De-Escalation Techniques
  • Problem Resolution
  • Product Knowledge
  • Sales Transactions
  • Customer Relationship Management (CRM)
  • Calm Under Pressure
  • Computer Skills
  • High-Energy Attitude
  • Relationship Building
  • Credit Card Payment Processing
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Product and Service Knowledge
  • Transaction Processing
  • Professional Phone Voice

Certification

  • CPR licenses obtained Nov, 2023

Timeline

Customer Experience Coordinator

Marshall's
09.2023 - Current

Customer Experience Coordinator

Marshalls
03.2022 - 09.2023

Cashier/Self Checkout Host

Ramsey's Cashsaver
09.2021 - 03.2022

Waitress

Calhoun Southern Grill
08.2021 - 09.2021

Associate of Arts -

Chipola College

High School Diploma -

Liberty County High School

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Haley Beasley