Summary
Overview
Work History
Education
Skills
Timeline
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Haley Bednash

Syracuse,NY

Summary

Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.

Overview

4
4
years of professional experience

Work History

Field Operations Trainer

Help at Home
Syracuse, NY
02.2023 - Current
  • Effectively facilitates or co-facilitates training sessions including instructor lead sessions, virtual instructor lead sessions, workshops, train the trainers, etc.
  • Collaborate with Market Leadership to project manage and schedule the facilitation and implementation of training in the market.
  • Ability to deliver training content to ensure associates comprehend and retain key learning topics and/or successfully use new skills on the job.
  • Understand and manage state training requirements and ensure that the market is meeting those state requirements.
  • Ability to evaluate training programs through participant feedback and evaluations.

Senior Onboarding Specialist

Helpshift
Scranton, PA
10.2022 - 02.2023
  • Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
  • Assessed new hires for compliance with company, state and federal requirements.
  • Organized and maintained confidential records for office employee files, health records and protected information.
  • Ensured compliance with all relevant employment laws related to onboarding processes.

Onboarding Specialist

Help at Home Senior Care
Scranton, PA
06.2022 - 10.2022
  • Organized pre-employment assessments such as background checks, drug tests, skills tests. prior to making an offer of employment.
  • Ensured compliance with applicable laws governing equal employment opportunity.
  • Responded promptly to inquiries from applicants regarding their status in the hiring process.
  • Hired employees and processed hiring-related paperwork.

Care Supervisor

Help at Home
Scranton, PA
01.2022 - 04.2022
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Created and maintained employee schedules to ensure adequate staffing levels.

Care Coordinator

Help at Home
Scranton, PA
11.2019 - 01.2022
  • Conducted initial assessments and evaluations of patient's needs.
  • Developed individualized service plans based on assessment findings.
  • Drove to client's homes to complete orientations, provide fill-in caregiving services, responding to emergent situations.
  • Focused on client and caregiver retention and company growth
  • Participated in multiple hiring events

Education

High School Diploma -

Lakeland High School
Jermyn, PA
06.2015

Skills

  • Customer Service
  • Order Accuracy
  • High-Volume Dining
  • Point of Sale Systems

Timeline

Field Operations Trainer

Help at Home
02.2023 - Current

Senior Onboarding Specialist

Helpshift
10.2022 - 02.2023

Onboarding Specialist

Help at Home Senior Care
06.2022 - 10.2022

Care Supervisor

Help at Home
01.2022 - 04.2022

Care Coordinator

Help at Home
11.2019 - 01.2022

High School Diploma -

Lakeland High School

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Haley Bednash