Haley Bell
Winnabow,NC
Summary
Experienced in delivering exceptional customer service and fostering effective communication skills through hands-on training. Proven track record of prioritizing teamwork and ethical practices to streamline operations and ensure optimal productivity. Skilled in cultivating strong client relationships and providing personalized service in face-to-face interactions.
Overview
13
13
years of professional experience
Work History
Bartender
Local’s Tavern
01.2024 - Current
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender
Timeout Tavern
02.2022 - 01.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Dog and Duck
08.2021 - 02.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Iron Thunder
Bartender Winnipegosis Motor Inn
02.2020 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Bartender
Heist Brewery
10.2019 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Service Manager
Duckworth’s On Park Road
01.2018 - 10.2019
- Oversaw hiring procedures to maintain optimal workforce numbers.
- Maintained a conducive environment for both guests and staff at all times.
- Creating schedules according to need while still complying with the month’s budget levels.
- Designed effective educational programs.
- Conducted weekly inventory checks to ensure accurate product accounting.
- Maintained consistent shift performance by efficiently filling in diverse positions.
- Line checks and temperature logs hourly.
- Creating Floor charts.
- Managed bank deposits and coordinated liquor pickups efficiently.
- Verified and signed for incoming deliveries.
- Signing off on all Job Assignments.
- Managed store operations during opening and closing hours.
Server, Trainer
Texas Roadhouse
01.2012 - 01.2018
- Establishing and maintaining accurate and timely service.
- Assuring customers are getting what they have asked for with kindliness and respect.
- Train staff on safety procedures, proper food handling, restaurant protocols and how to deliver outstanding customer service.
- Recognized as Lead Server with responsibility for overseeing opening / closing duties.
Education
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Gaston College
01.2014
Skills
- Communication
- Data Articulation
- Personable
- Critical Thinking
- Handling Pressure & Multiple Tasks
- Serve Safe
- POS Software (Future POS, aloha)
- Inventory Knowledge
- Management
- Leadership
- Schedules
- Labor Budgets
- Training Programs
Timeline
Bartender
Local’s Tavern
01.2024 - Current
Bartender
Timeout Tavern
02.2022 - 01.2024
Bartender
Dog and Duck
08.2021 - 02.2022
Iron Thunder
Bartender Winnipegosis Motor Inn
02.2020 - 11.2021
Bartender
Heist Brewery
10.2019 - 11.2021
Service Manager
Duckworth’s On Park Road
01.2018 - 10.2019
Server, Trainer
Texas Roadhouse
01.2012 - 01.2018
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Gaston College
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