Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Bertline

Jacksonville

Summary

Developed strong customer service skills in high-volume, fast-paced environment, effectively managing transactions and resolving issues. Skilled in communication and multitasking, ensuring efficient service and customer satisfaction. Seeking to transition into new field, leveraging background in customer service to bring value to new opportunities.

Overview

6
6
years of professional experience

Work History

Cafe Ambassador

Capital One
10.2024 - 08.2025
  • Fostered an inclusive environment, ensuring customers and team members felt valued and welcomed.
  • Proactively engaged with customers and the community, offering tech support, promoting services/products, and discussing financial journeys.
  • Maintain curiosity, adaptability, and a strong desire for continuous learning and personal growth.
  • Engage with community volunteer work and actively promote financial literacy.
  • Collaborate with local businesses, nonprofits, charities, and the Engagement team to organize events both inside and outside the cafe.

Guest Lead

Altar'd State
05.2024 - 10.2024
  • Responsible for opening/closing procedures.
  • Consistently delivers an exceptional guest experience.
  • Serve as leader on duty when needed.
  • Embrace change, lead through conflict and treat others with respect.

Visual Merchandiser Associate

Altar'd State
04.2024 - 05.2024
  • Manage Seasonal window decor.
  • Assists in placement of new product.
  • Follows loss prevention practices and reports potential incidents.

Sales Supervisor

Spencer's Gifts
04.2023 - 01.2024
  • Responsible for daily cash handling procedures.
  • Direct and supervise employees engaged in sales.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Sales Associate

Spencer's Gifts
11.2022 - 04.2023
  • Drive sales through interaction with customers and sharing product knowledge.
  • Assist with inventory, including stocking merchandise.
  • Set and achieved company defined sales goals.

Team Member

Chick-fil-A
08.2021 - 10.2022
  • Taking customers orders efficiently and quickly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintain sanitary environment keeping customers and employees safe.

Store Lead

The Children's Place
01.2020 - 04.2021
  • Setting floor designs according to corporate designs.
  • Engage with customers entering store to assist them in finding merchandise.
  • Monitor sales throughout workday to ensure team is meeting hourly sales goals.

Education

No Degree -

West Virginia University
Morgantown, WV

Skills

  • Customer service
  • Problem-solving
  • Attention to detail
  • Adaptability and flexibility
  • Relationship building
  • Conflict resolution

Timeline

Cafe Ambassador

Capital One
10.2024 - 08.2025

Guest Lead

Altar'd State
05.2024 - 10.2024

Visual Merchandiser Associate

Altar'd State
04.2024 - 05.2024

Sales Supervisor

Spencer's Gifts
04.2023 - 01.2024

Sales Associate

Spencer's Gifts
11.2022 - 04.2023

Team Member

Chick-fil-A
08.2021 - 10.2022

Store Lead

The Children's Place
01.2020 - 04.2021

No Degree -

West Virginia University

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