Haley Bishop
Summary
Experienced in wholesale orders, customer preparations and specialty creations. Setting and managing bakery goals, developing schedules and leading teams to produce exceptional results on consistent basis. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Crew Member
Tim Hortons
06.2020 - 09.2020
- Collaborated with team members to complete orders
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Worked well with teammates and accepted coaching from management team
- Kept food preparation area, equipment and utensils clean and sanitary
- Provided excellent customer service by greeting customers and meeting quality expectations
- Assisted other team members to achieve goals
- Took orders, prepared meals and collected payments
- Worked front counter, drive-thru and other areas
- Supported great dining and meal experiences for guests
- Prepared products following restaurant, health, and safety standards and procedures
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures
- Brewed coffee and tea and changed out drink station syrups
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
Activity Coordinator
Lakeview Golf Resort
09.2020 - 10.2021
- Maintained and ordered supplies for activities
- Assigned work to staff, set schedules and motivated strong performance in key areas
- Inspected equipment and facilities for signs of wear or damage impacting safety
- Restored customer loyalty by resolving complaints with workers, activities or services rendered
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Managed on-site evaluations, internal audits and customer surveys
Crew Member
Dunkin' Donuts
11.2021 - 03.2022
- Collaborated with team members to complete orders
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Supported great dining and meal experiences for guests
- Prepared products following restaurant, health, and safety standards and procedures
- Kept food preparation area, equipment and utensils clean and sanitary
- Became familiar with products to answer questions and make suggestions
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Reconciled receipt totals, cash and credit payments to address shortages
- Kept drawer balanced by accurately processing cash, credit and debit payments
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
Barista
Starbucks
05.2022 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Head Baker
Sugar Bar LLC
01.2024 - 01.2025
- Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained new employees on bakery methods and procedures.
- Prepared dough for variety of pastries, cakes and breads.
- Determined baking times for various items.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Cut and shaped dough for pies, rolls and other pastries.
- Processed customer orders and payment transactions.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Education
High School Diploma -
Morgantown High School
Morgantown, WV09.2021
Skills
- Pastry preparation
- Menu planning
- Cake baking
- Time management
- Attention to detail
- Multitasking and organization
- Cake decorating
- Customer service
- Problem resolution
- Food safety and sanitation
- Kitchen equipment operation
- Excellent math skills
- Verbal and written communication
Timeline
Head Baker
Sugar Bar LLC
01.2024 - 01.2025
Barista
Starbucks
05.2022 - 12.2023
Crew Member
Dunkin' Donuts
11.2021 - 03.2022
Activity Coordinator
Lakeview Golf Resort
09.2020 - 10.2021
Crew Member
Tim Hortons
06.2020 - 09.2020
High School Diploma -
Morgantown High School
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