Haley Blaylock
Stockdale,TX
Summary
Proven leader and multitasker, leveraged Microsoft Excel proficiency and exceptional communication to streamline operations. Recognized for relationship-building prowess and critical thinking, consistently achieving top performance metrics. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Member Benefits Representative
Hermann Sons Life Insurance
09.2024 - Current
- Built relationships with vendors to foster quality service delivery.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Performed regular audits of benefits data, ensuring accurate records were maintained at all times.
- Responded quickly to employee inquiries regarding their benefit plans, fostering positive relationships within the organization.
Scheduling Coordinator
Guadelupe Valley Electric Coopertive
03.2023 - 09.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
Customer Service Representative
Guadalupe Valley Electric Coopertive
04.2019 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
La Vernia High School
La Vernia06-2018
Skills
- Relationship Building
- Multitasking
- Leadership skills
- Attention to Detail
- Multitasking Abilities
- Critical Thinking
- Self Motivation
- Microsoft Excel proficiency
- Excellent Communication
Customer Service Representative of the year 2022-2023
In 2023 I was selected Customer Service Representative of the year because of my dedication and positive attitude.
I can always be counted on and I am always willing to help others.
Timeline
Member Benefits Representative
Hermann Sons Life Insurance
09.2024 - Current
Scheduling Coordinator
Guadelupe Valley Electric Coopertive
03.2023 - 09.2024
Customer Service Representative
Guadalupe Valley Electric Coopertive
04.2019 - 03.2024
High School Diploma -
La Vernia High School
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