Haley Bradley
ELIZABETH CITY,North Carolina
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Albemarle Medical Associates
ELIZABETH CITY, NC
01.2022 - 05.2024
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Front Desk Receptionist
Doctor G Family Medical
Elizabeth City, NC
06.2019 - 12.2021
- Greeted customers warmly and made them feel welcome.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Updated customer information in databases regularly to ensure accuracy of records.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Responded to customer inquiries via phone, email, and in person.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted with scheduling appointments for clients and visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
Associate of Applied Science -
College of The Albemarle
Elizabeth City, NC06-2020
Some College (No Degree) - Human Services
College of The Albemarle
Elizabeth City, NCSkills
- Patient-focused care
- Medical Terminology
- Data Entry
- HIPAA Compliance
- Patient Scheduling
- Electronic Medical Records
Timeline
Medical Assistant
Albemarle Medical Associates
01.2022 - 05.2024
Front Desk Receptionist
Doctor G Family Medical
06.2019 - 12.2021
Associate of Applied Science -
College of The Albemarle
Some College (No Degree) - Human Services
College of The Albemarle
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