Haley Brady
Columbia,TN
Summary
Driven by a results-focused approach, I leveraged exceptional communication and data entry skills at Farm Bureau Health Plans to enhance customer service and streamline enrollment processes. My leadership as a Cashier Team Lead at McDonald's showcased my ability to improve team performance and customer satisfaction, embodying professionalism and strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.
Overview
8
8
years of professional experience
Work History
Enrollment Specialist
Farm Bureau Health Plans
11.2022 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
Call Center Representative
Call 4 Health
06.2022 - 11.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
Kroger
09.2020 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Team Lead
McDonald's
09.2016 - 11.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
High School Diploma -
Santa Fe Unit School
Santa Fe, TN05.2021
Skills
- Exceptional communication
- Reporting and Analytics
- Documentation Management
- Mathematics skills
- Customer service expertise
- Strong Organization
- Data entry skills
- Customer service background
- Health insurance
- Customer follow-up
- Critical Thinking
- Adobe Photoshop
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Call Center Customer Service
- Excellent Communication
- Organizational Skills
- Team Collaboration
- HIPAA Compliance
- Team building
- Data Entry
- Self Motivation
- Professionalism
Languages
English
Full Professional
Timeline
Enrollment Specialist
Farm Bureau Health Plans
11.2022 - Current
Call Center Representative
Call 4 Health
06.2022 - 11.2022
Cashier
Kroger
09.2020 - 06.2022
Cashier Team Lead
McDonald's
09.2016 - 11.2019
High School Diploma -
Santa Fe Unit School
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