Haley Brewer
Summary
Polite, professional, and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Culinary Supervisor
Kettering Health Network - Sycamore Hospital
11.2022 - Current
- Established day's priorities and delegated tasks, taking into account daily events, business levels and forecasts.
- Supported team to reach common goals.
- Anticipated guest's needs and responded to and acknowledged guests and resolved concerns.
- Followed company, safety, security policies and procedures.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
STNA
Caresprings
04.2022 - 11.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Call Center Representative
Kettering Health Network - Sycamore Hospital
01.2022 - 04.2022
- Responded to patient calls to answer questions about products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound patient service or patient satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of patient and staff issues.
Food Service Ambassador
Kettering Health Network - Sycamore Hospital
09.2021 - 01.2022
- Greeted patients to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with patients to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Team Leader
Fusian
11.2019 - 05.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
High School Diploma -
Springboro High School
Springboro, OH05.2021
Skills
- High-Volume Environments
- Detailed Documentation
- Profit Target Achievement
- Guest Relations
- Retail Sales Customer Service
- Customer Service Standards
- Answering Questions
- Investigations and Resolutions
- Problem-Solving Skills
- Active Listening
- Microsoft Excel
- Customer Account Updates
Timeline
Culinary Supervisor
Kettering Health Network - Sycamore Hospital
11.2022 - Current
STNA
Caresprings
04.2022 - 11.2022
Call Center Representative
Kettering Health Network - Sycamore Hospital
01.2022 - 04.2022
Food Service Ambassador
Kettering Health Network - Sycamore Hospital
09.2021 - 01.2022
Team Leader
Fusian
11.2019 - 05.2021
High School Diploma -
Springboro High School
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