Haley Brewer
Glide
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager
Willamette Dental Group
09.2021 - 03.2024
- Executed operational standards in full compliance with established policies, procedures and government regulations.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established team priorities, maintained schedules and monitored performance.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Manager
Advantage Dental
01.2020 - 09.2021
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Front Desk Agent
Bandon Dunes
09.2019 - 07.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
Dental Assistant/Front Desk
Bandon Coastal Dental
07.2014 - 01.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Cleaned and sterilized instruments between patients to protect from infection risks
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery
- Booked appointments for patients using Dentrix
- Managed office schedules and calendars to coordinate administrative planning and execution
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Completed and filed financial documentation for accounting purposes
- Organized paperwork such as charts and reports for office and patient needs
- Organized patient files and streamlined operations to improve efficiency
Customer Care Agent
A.C.S.
09.2009 - 01.2014
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Educated customers on product and service details and information
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Promoted available products and services to customers during service, account management and order calls
- Determined root causes of issues and solved diverse problems to improve business operations and management
Education
Dental Assistant Certificate - Dental Assisting
Umpqua Community College
Roseburg, OR06.2014
High School Diploma -
Powers High School
Powers, OR06.2009
Skills
- Office management
- Team Leadership
- Policy and Procedure Modification
- Excellent multi-tasking ability
- Relationship building
- Staff Management
- Clear oral/written communication
- Employee training
- Account Reconciliation
- Infection control
- Inventory management
- Scheduling
Certification
- IN PROGRESS- Oregon Real Estate License
- Oregon Radiology Instructor Certificate- 2021
- Oregon Expanded Function Dental Assisting Certificate - 2019
- Oregon Radiologic Proficiency & Radiation Health and Safety - 2014
- CPR Certified
Timeline
Practice Manager
Willamette Dental Group
09.2021 - 03.2024
Office Manager
Advantage Dental
01.2020 - 09.2021
Front Desk Agent
Bandon Dunes
09.2019 - 07.2020
Dental Assistant/Front Desk
Bandon Coastal Dental
07.2014 - 01.2020
Customer Care Agent
A.C.S.
09.2009 - 01.2014
Dental Assistant Certificate - Dental Assisting
Umpqua Community College
High School Diploma -
Powers High School
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