Haley Brooks
Rock Hill,SC
Summary
Accomplished Paralegal with a proven track record at Stewart Law Offices, enhancing case efficiency and client satisfaction through expert legal research, document preparation, and empathetic client communication. Excelled in administrative support and case management, contributing to a positive work environment and streamlined operations. Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Overview
14
14
years of professional experience
Work History
Paralegal
Stewart Law Offices
02.2022 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
- Request and organize medical records.
- Communicate with opposing counsel, adjusters and nurse case managers to ensure the client is receiving the needed treatment.
Licensed Customer Service Representative
NC Farm Bureau Mutual Insurance
02.2020 - 02.2022
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Enhanced client relationships by providing personalized service and attention to detail.
- Contributed to increased productivity levels through effective time management strategies and organizational skills.
- Established rapport with diverse clientele through genuine interest in their needs, empathetic understanding of their situation, and candid communication style.
- Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
- Maintained strict compliance with industry regulations, company policies, and ethical guidelines in all aspects of customer service delivery.
- Participated in ongoing training programs to continuously enhance skills, knowledge base, and overall performance as a Licensed Customer Service Representative.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Nanny
In Home Child Care
01.2014 - 04.2019
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Operations Support Assistant
Fifth Third Bank
08.2011 - 08.2013
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Assisted with the development of new procedures for increased productivity and reduced errors.
- Provided exceptional customer service, resolving issues quickly and maintaining a high level of client satisfaction.
- Proofread and edited documents for accuracy and grammar.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Manager
Zaxbys
08.2010 - 08.2011
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Lee University
Cleveland, TNSkills
- Legal Research
- Proficient in MS Office
- Case Management
- Client Communication
- Notary Public
- Document Preparation
- Calendar Management
- Administrative Support
- Research and data collection
- File Organization
Timeline
Paralegal
Stewart Law Offices
02.2022 - Current
Licensed Customer Service Representative
NC Farm Bureau Mutual Insurance
02.2020 - 02.2022
Nanny
In Home Child Care
01.2014 - 04.2019
Operations Support Assistant
Fifth Third Bank
08.2011 - 08.2013
Manager
Zaxbys
08.2010 - 08.2011
Lee University
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