Haley Brown
Winter Springs,Florida
Summary
Self-motivated, Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Aquatics Supervisor & Life Gaurd Instructor
Island h20 live
01.2019 - 02.2021
- Extensive experience in lifeguard safety instruction and water park operations.
- Delivered exceptional guest experiences while maintaining, highest standards of safety and operational excellence.
- Skilled in team management, emergency response, and developing engaging aquatic programs.
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
Lead Tour Guide
Elite Vip Tours
01.2019 - 09.2021
- Created unique unforgettable, high-end theme park experiences tailored to meet desires of all guests.
- Personalized tour planning, exclusive access to Disney attractions, and meticulous vacation arrangements to ensure clients enjoy seamless, stress-free vacation.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Server
Mulligans Irish Pub And Grill
Kissimmee
11.2021 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
SALES/PERSONAL TRAINER
Amped Fitness
10.2022 - 12.2023
- Combined knowledge of fitness and nutrition to help clients achieve their health and wellness goals.
- Crafted personalized training programs, providing motivational support, and leveraging sales strategies to promote fitness services and products.
- Developed customized fitness plans for wide range of clients to expand services.
- Increased client retention through consistent communication, motivation, and support.
Owner
Enchanting Vip Tours
Orlando, FL
08.2021 - Current
- Offered exceptional tour services for high end clients, including Disney World, Universal Studios, SeaWorld, Legoland theme parks.
- Crafted virtual guide service for Disney World to cut wait times for all rides in 15 minutes or less.
- Private boat tours and wake surfing charters.
- Managed day-to-day business operations, ensuring efficient and effective service delivery.
- Developed and maintained strong client relationships, resulting in repeat business and referrals.
- Hired, trained, and managed high-performing team dedicated to achieving company goals.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to various age groups, cultural backgrounds, and language abilities.
- Streamlined booking process, ensuring seamless experience from start to finish for all clients.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2019
Skills
- Adaptability
- Itinerary planning
- Personalized service
- Problem solving
- Team leadership
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Certification
- Personal Trainer
- First Aid/ CPR
Industry
Hospitality
Timeline
SALES/PERSONAL TRAINER
Amped Fitness
10.2022 - 12.2023
Server
Mulligans Irish Pub And Grill
11.2021 - 06.2023
Owner
Enchanting Vip Tours
08.2021 - Current
Aquatics Supervisor & Life Gaurd Instructor
Island h20 live
01.2019 - 02.2021
Lead Tour Guide
Elite Vip Tours
01.2019 - 09.2021
High School Diploma -
Cypress Creek High School