Summary
Overview
Work History
Education
Skills
Certification
Industry
Timeline
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Haley Brown

Winter Springs,Florida

Summary

Self-motivated, Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Aquatics Supervisor & Life Gaurd Instructor

Island h20 live
01.2019 - 02.2021
  • Extensive experience in lifeguard safety instruction and water park operations.

  • Delivered exceptional guest experiences while maintaining, highest standards of safety and operational excellence.
  • Skilled in team management, emergency response, and developing engaging aquatic programs.
  • Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.

Lead Tour Guide

Elite Vip Tours
01.2019 - 09.2021
  • Created unique unforgettable, high-end theme park experiences tailored to meet desires of all guests.
  • Personalized tour planning, exclusive access to Disney attractions, and meticulous vacation arrangements to ensure clients enjoy seamless, stress-free vacation.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.

Server

Mulligans Irish Pub And Grill
11.2021 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

SALES/PERSONAL TRAINER

Amped Fitness
10.2022 - 12.2023
  • Combined knowledge of fitness and nutrition to help clients achieve their health and wellness goals.
  • Crafted personalized training programs, providing motivational support, and leveraging sales strategies to promote fitness services and products.
  • Developed customized fitness plans for wide range of clients to expand services.
  • Increased client retention through consistent communication, motivation, and support.

Owner

Enchanting Vip Tours
08.2021 - Current
  • Offered exceptional tour services for high end clients, including Disney World, Universal Studios, SeaWorld, Legoland theme parks.
  • Crafted virtual guide service for Disney World to cut wait times for all rides in 15 minutes or less.
  • Private boat tours and wake surfing charters.
  • Managed day-to-day business operations, ensuring efficient and effective service delivery.
  • Developed and maintained strong client relationships, resulting in repeat business and referrals.
  • Hired, trained, and managed high-performing team dedicated to achieving company goals.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to various age groups, cultural backgrounds, and language abilities.
  • Streamlined booking process, ensuring seamless experience from start to finish for all clients.

Education

High School Diploma -

Cypress Creek High School
Orlando, FL
05.2019

Skills

  • Adaptability
  • Itinerary planning
  • Personalized service
  • Problem solving
  • Team leadership
  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication

Certification

  • Personal Trainer
  • First Aid/ CPR

Industry

Hospitality

Timeline

SALES/PERSONAL TRAINER

Amped Fitness
10.2022 - 12.2023

Server

Mulligans Irish Pub And Grill
11.2021 - 06.2023

Owner

Enchanting Vip Tours
08.2021 - Current

Aquatics Supervisor & Life Gaurd Instructor

Island h20 live
01.2019 - 02.2021

Lead Tour Guide

Elite Vip Tours
01.2019 - 09.2021

High School Diploma -

Cypress Creek High School

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Haley Brown