Haley Brown
Server
Wallingford,CT
Summary
At Chili's Bar and Grill, excelled in enhancing guest experiences and upselling, leading to a significant sales increase. Mastered safe food handling and guest engagement, consistently earning customer commendations for meal accuracy and service excellence. Demonstrated expertise in allergy awareness and food safety, ensuring customer satisfaction and health.
Overview
2
2
years of professional experience
Work History
Server
Chilis's Bar and Grill
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Mark T. Sheehan High School
Wallingford, CTBusiness - Agricultural Economics
UConn
Storrs, CTSkills
- Safe Food Handling
- Table Setting
- Food inspection
- Food Delivery
- Guest Engagement
- Order Management
- Supply Restocking
- Food Running
- Table Bussing
- Daily specials memorization
- Order delivery practices
- Point of sale operation
- Item promotion
- Food spoilage prevention
- High-volume dining
- Food safety practices
- Allergy awareness
Timeline
Server
Chilis's Bar and Grill
06.2022 - Current
Mark T. Sheehan High School
Business - Agricultural Economics
UConn
Similar Profiles
Martha CuellarMartha Cuellar
Server at Chilis's Bar and GrillServer at Chilis's Bar and Grill
Rebekah HernandezRebekah Hernandez
Server at Chilis's Bar and GrillServer at Chilis's Bar and Grill
Anthony BakerAnthony Baker
Bartender at Chilis's Bar and GrillBartender at Chilis's Bar and Grill
Samantha WimsettSamantha Wimsett
To-Go Specialist at Chilis's Bar and GrillTo-Go Specialist at Chilis's Bar and Grill
Jessica CriscuoloJessica Criscuolo
Crew Member at Sally’s ApizzaCrew Member at Sally’s Apizza