Haley Brown
Spanaway,W.A.
Summary
Detail-oriented and knowledgeable Medical Assistant skilled in the field of Dermatology with an understanding of the processes and needs of practices. Highly experienced in customer service based excellent by being well versed with communication, planning, and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator
Innovative Wound Healing and Dermatology
2023.09 - Current
- Maintained confidentiality by handling sensitive patient information with discretion and care.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Consulted with healthcare professionals on business decisions.
- Managed multiple providers by keeping track of documentation such as licensing and certifications and schedules
- Collaborated with other healthcare offices to get the best care for patients.
Medical Assistant/Receptionist
Lark Dermatology
2022.11 - Current
- Promoted a welcoming atmosphere by greeting patients with positivity and providing information while assisting with appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced patient satisfaction through comprehensive education on skincare regimens and preventive measures.
- Utilized communication skills to highlight key selling points of dermatology products such as botox, fillers, and skin care products.
- Participated in trainings to educate and update on advancements in the field of dermatology and skin care.
Certified Nursing Assistant
Multicare, Good Samaritan Hospital
2019.09 - 2022.11
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving
- Utilized strong clinical judgment in prioritizing patient needs.
Certified Nursing Assistant
Life Care Center
2018.11 - 2019.09
- Maintained patient's comfort and safety.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Retailer
Big J's
2015.11 - 2018.11
- Developed unique sales approach and identified client needs to expand sales.
- Generated repeat business through exceptional customer service.
- Increased sales by effectively managing sales team and implementing innovative marketing strategies.
- Worked with store managers to implement new displays, promotions and store layout changes.
Education
Associates Degree -
Pierce College
Puyallup, WA04.2020
Diploma -
Graham Kapowsin Highschool
Graham, W.A.06.2016
Skills
- Office Management skills
- Sales team assistance
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Office Coordinator
Innovative Wound Healing and Dermatology
2023.09 - Current
Medical Assistant/Receptionist
Lark Dermatology
2022.11 - Current
Certified Nursing Assistant
Multicare, Good Samaritan Hospital
2019.09 - 2022.11
Certified Nursing Assistant
Life Care Center
2018.11 - 2019.09
Retailer
Big J's
2015.11 - 2018.11
Associates Degree -
Pierce College
Diploma -
Graham Kapowsin Highschool
- CMA - Certified Medical Assistant
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