Haley Burbank
La Habra,CA
Summary
Experienced Inventory Associate knowledgeable about supplier relations, purchasing and resource coordination. Collaborates well with departments to assess and meet diverse needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Inventory Associate
Alternative Herbal Health Services
04.2022 - Current
- Completed physical inventory counts every day.
- Managed inventory storage in clean and organized fashion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained inventory count, tracked usage, and documented variances.
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Collaborated with the procurement team to establish steady supply of inventory.
Price Auditor
Walmart
08.2016 - 07.2022
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Conducted security audits to identify vulnerabilities.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Reduced security risks 20% through enhancing protocols and ensuring adherence to regulations.
Customer Service Representative
Check Into Cash
10.2012 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
F.Y.E
05.2007 - 11.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Science - Veterinarian Assisting
Grossmont College
El Cajon, CA04.2012
High School Diploma -
Valhalla High School
El Cajon, CA06.2010
Skills
- Proper Storage Procedures
- Staff Supervision
- Workplace Safety
- Customer Inquiries
- Computer Tracking Software
- Inventory Tracking and Storage
- Daily Logs
- Cash Register Operation
- Entry Data
- Microsoft Powerpoint
- Sales
- Computer skills (10 years)
- Curriculum Development
- Inventory auditor
- Excel Software (10 Years)
- Customer service
Timeline
Inventory Associate
Alternative Herbal Health Services
04.2022 - Current
Price Auditor
Walmart
08.2016 - 07.2022
Customer Service Representative
Check Into Cash
10.2012 - 06.2016
Customer Service Representative
F.Y.E
05.2007 - 11.2010
Associate of Science - Veterinarian Assisting
Grossmont College
High School Diploma -
Valhalla High School
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