Haley Burns
Clarkesville,GA
Summary
Dedicated Lead Residential Aide with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Residential Aide (RAII)
Black Bear Lodge
11.2022 - 04.2024
- Performs regular safety checks on patients
- Chart significant changes in or events that occur during patient treatment in EMR
- Performs ground and room safety checks throughout shift
- Monitor assigned groups
- Process new intakes and discharging patients
- Administering and recording vital signs
- Accompany/monitor patients to offsite events/activities and appointments as needed
- Creates RA shift assignments/oversee shift and task delegation
- Oversees RAs in the event the RA manager is unable to assist
- Responds to emergency situations and drills
- CPR certified
- Ongoing education and training in the recovery and mental health field.
Assistant Manager
Dollar General
06.2022 - 11.2022
- Managed a group of associates
- Opened and closed store
- Oversaw day to day store operations
- Made bank deposits and money orders on behalf of Store manager
- Provided excellent customer service to all customer in a timely manner
- Managed daily reports of transactions
- Trained new employees on store processes and procedures
- Enforced company policies and procedures
- Maintained current inventory and on hand adjustments
- Processed returns/refunds and exchanges
- Received items from trucks and vendors.
Technician
Freedom From Bondage Inc
03.2022 - 05.2022
- Assist the director and assistant director of the rehabilitation program in ensuring the safety of the residents at the rehabilitation facility
- Ensure cleanliness of the houses at the facility
- Use excel to make spreadsheets for curfew charts and chore charts
- Go to the food bank to get food for the houses at the rehabilitation facility
- Maintenance and repairs as needed
- Move furniture as needed
- Review time logs for the residents each week to ensure they are working a full-time job approved by the program
- Pick up and deliver any donations from or for the rehab
- Schedule pest control appointments and major maintenance appointments
- Ensure all residents abide by the handbook and handle the situation(s) accordingly if they do not
- Distribute food to the houses at the rehabilitation facility
- Administer random urinalysis screening
- Oversee community service
- Keep current record of residents sponsors and current jobs
- Ensure residents attend required meetings each week
- Assist with processing new intakes and doing dismissals.
Lead Development Representative
TeleNet Marketing Solutions
09.2021 - 03.2022
- Actively seek out new sales leads and business opportunities
- Quickly build rapport with potential clients
- Rapidly research companies and contacts to find appropriate contacts to speak with regarding IT procurement
- Telemarketing for Hewlett-Packard Enterprises
- Cold calls
- Call center environment
- Answer inbound calls as needed
- Read from script to develop new cold call leads
- Minimum number of required leads per week (production requirements)
- Train onboarding employees on reading scripts and uncovering client needs with the script to generate leads
- Warm calls through specialized SIP program for ldrs
- Data entry
- Microsoft office experience.
Customer Service Representative
Windstream
05.2016 - 07.2018
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Microsoft office experience.
Correctional Officer
Lee Arndale State Prison
01.2013 - 08.2015
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities
- Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public
- Maintained records and logs of man hours, materials, and equipment used
- Conducted internal security checks and distributed meals
- Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment
- Enforced resident behavior management system and wrote incident reports for infractions
- Employed de-escalation techniques, verbal commands, and used physical and mechanical restraints to address unruly inmates
- Attended regular trainings and maintained appropriate certifications
- Performed regular hourly checks on inmates to ensure safety and accountability of all inmates (sometimes more frequent if on specially ordered obs)
- Monitored inmates in safe cells and mental health building and noted any changes in behavior
- CPR Certified
- Attended regular physical trainings and checks to ensure physical ability to perform the job tasks and requirements.
Education
High school or equivalent -
Habersham Central High School
Mount Airy, GA06.2012
Skills
- MICROSOFT OFFICE
- PEOPLE ORIENTED
- Customer Service
- Call Center
- Staff Management
- Crisis Intervention
- Patient
- Telemarketing
- Patient Care
- Reliability and punctuality
- Data entry proficiency
- Verbal and written communication
Certification
- Driver's license
- CPR Certification
Additional Information - Professional References
- Chris Church, Program Director at Freedom From Bondage, (706)621-8010
- Holly Bray, Colleague at Freedom From Bondage and TeleNet Marketing Solutions, (770)572-4878
- Brittany Welch, RAII/Colleague at Black Bear Lodge Treatment Center, (706)970-8969
- Heather Moss, RAII/Colleague at Black Bear Lodge Treatment Center, (706)809-2542
- Vicky Brunner, RAI/Subordinate at Black Bear Lodge Treatment Center, (410)919-7128
- Virginia Adams, RA3/Superior at Black Bear Lodge Treatment Center, (706)809-7267
- Cortny Bach, RAI/Subordinate at Black Bear Lodge Treatment Center, (470)620-6345
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Residential Aide (RAII)
Black Bear Lodge
11.2022 - 04.2024
Assistant Manager
Dollar General
06.2022 - 11.2022
Technician
Freedom From Bondage Inc
03.2022 - 05.2022
Lead Development Representative
TeleNet Marketing Solutions
09.2021 - 03.2022
Customer Service Representative
Windstream
05.2016 - 07.2018
Correctional Officer
Lee Arndale State Prison
01.2013 - 08.2015
High school or equivalent -
Habersham Central High School
- Driver's license
- CPR Certification
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