Summary
Overview
Work History
Education
Skills
Certification
references
Timeline
Generic

Haley Burt

Fruitland Park,FL

Summary

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Host

Bob Evans Restaurant
04.2023 - 07.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Host

FMK
11.2022 - 01.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Cashier

TJX Companies
02.2022 - 10.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

GED -

College of Central Florida
Ocala, FL
10.2022

Skills

  • Reservations Management
  • Team Collaboration
  • Telephone Reception
  • Server Support
  • Cash Handling
  • Positive Attitude
  • Empathy and Understanding
  • Decision Making
  • Service Prioritization
  • Cleaning and Sanitation
  • Restroom Servicing
  • Guest Seating

Certification

Recieved CNA Certification at Taylor College in March of 2023.

references

Veronica Burt - (352) 361 9350  

Mikey  Fyre - (407) 301 3751  General Manager at FMK

Christy Byers - (352) 348 6600 AP History Teacher

Timeline

Host

Bob Evans Restaurant
04.2023 - 07.2023

Host

FMK
11.2022 - 01.2023

Cashier

TJX Companies
02.2022 - 10.2022

GED -

College of Central Florida

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