Haley Cain
Stafford,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Office Manager
Comfort Dental Associates
07.2023 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
Dental Front Office Receptionist
Comfot Dental Associates
09.2015 - Current
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
Dental Assistant
Lorton Town Dental
06.2014 - 08.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
Dental Assisting Certification - Dental Assisting
Northern Virginia Community College
Springfield, VA06.2014
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Administrative Support
- Credit and collections
- Mail handling
- Professional and Courteous
Timeline
Office Manager
Comfort Dental Associates
07.2023 - Current
Dental Front Office Receptionist
Comfot Dental Associates
09.2015 - Current
Dental Assistant
Lorton Town Dental
06.2014 - 08.2015
Dental Assisting Certification - Dental Assisting
Northern Virginia Community College
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