Haley Campbell
Salisbury,MD
Summary
I am a Full time wife and mom to two beautiful children. I am reliable to my job and an upbeat team player very successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Sales Associate
Kay Jewelers
2639 N Salisbury Blvd Salisbury, MD 21804
12.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided positive first impressions to welcome existing, new, and potential customers.
Receptionist Administrator
Red Dog Associates Heating And Air
Selbyville, DE
03.2023 - 09.2023
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- knowledge on QuickBooks, Jobber, Google, Service Titan and Osas.
Teacher's Assistant
NorthWood Early Learning Center
Salisbury, MD
07.2020 - 12.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Maintained safety and security by overseeing students in recess environments.
- Documented student progress and communicated with parents to keep informed.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Head Cashier Supervisor
RSC Landscaping
Millsboro, DE
03.2017 - 07.2020
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Implemented new training materials to improve cashier efficiency and accuracy.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Answering phones to schedule jobs for Landscapers, mowing crew and garden center.
- Weekly Billing
- Invoices for Contractors
- Scheduling Jobs
Assistant Manager
Hopkins Farm Creamery
Lewes, DE
05.2013 - 11.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Education
High School Diploma -
Sussex Central High School
Georgetown, DE05.2013
Skills
- Sales Development
- Payment Processing
- Promotional Support
- Inventory Control
- Client Relations
- Appointment Scheduling
- Excellent communication
- Problem-solving
- Team collaboration
- File organization
- Organizational skills
- Telephone etiquette
Timeline
Receptionist Administrator
Red Dog Associates Heating And Air
03.2023 - 09.2023
Sales Associate
Kay Jewelers
12.2021 - Current
Teacher's Assistant
NorthWood Early Learning Center
07.2020 - 12.2021
Head Cashier Supervisor
RSC Landscaping
03.2017 - 07.2020
Assistant Manager
Hopkins Farm Creamery
05.2013 - 11.2016
High School Diploma -
Sussex Central High School