Haley Cantrell
Lenoir City,TN
Summary
Compassionate Registered Nurse with a distinguished understanding of hospital functions and EMR software. Skilled at developing comprehensive care plans with patients and doctors for quality healthcare, while maintaininga cost efficiency for the company. Committed to patient care, education and advocacy.
Overview
12
12
years of professional experience
Work History
Registered Nurse
East Tennessee Children's Hospital
Knoxville, TN
07.2023 - Current
- Provided patient care and education to patients with chronic illnesses. Assessed, planned, implemented and evaluated nursing care for assigned patients. Administered medications and treatments according to physician orders. Monitored vital signs, administered injections, and provided assistance with medical procedures. Documented patient progress notes accurately and efficiently in the electronic medical record system. Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient. Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services. Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars. Actively participated in quality improvement initiatives within the department. Utilized critical thinking skills to assess clinical situations quickly and accurately. Maintained a safe environment for all patients by adhering to infection control policies and procedures. Provided emotional support and comfort to families during difficult times. Assessed patient needs, prioritized treatment, and maintained patient flows.
Call Center Representative
Rafting in the Smokies
Hartford, TN, TN
03.2019 - 09.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues. Resolved customer complaints in a timely manner to ensure customer satisfaction. Processed orders, forms, applications, and requests accurately and efficiently. Maintained records of customer interactions, transactions, comments, and complaints. Assisted customers with navigating the company's website to locate desired information or items for purchase. Utilized knowledge base to answer inquiries from customers quickly and effectively. Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams. Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries. Maintained high levels of professionalism while interacting with customers via phone or email. Answered, screened and processed high volume of calls daily with call management system and web-based communications. Updated customer accounts, addresses and contact information within call management databases. Navigated through computer systems to review information and respond appropriately to callers. Delivered fast, friendly and knowledgeable service for routine questions.
Pediatric Registered Nurse
Summit Medical Group
Knoxville, TN
11.2022 - 07.2023
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures. Administered medications and treatments, monitoring patients for reactions and side effects. Adhered to infection control procedures to facilitate safe, clean patient environment. Triaged patients via telephone and utilized critical thinking and nursing judgement. Completed follow up calls to parents in regards to patient. Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures. Administered oral, IV and intra-muscular medications and monitored patient reactions. Observed strict safety measures, including checking medication dosages before administration to patients. Stocked clinical workstations and procedure rooms with necessary supplies. Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Postpartum Registered Nurse
Covenant Health Systems
Knoxville, TN
01.2022 - 11.2022
- Recorded patient condition, vital signs, recovery progress and medication side effects. Maintained thorough, accurate and confidential documentation in electronic medical records. Advocated for patients by supporting and respecting basic rights, values and beliefs. Maintained personal and team compliance with medication administration standards and patient care best practices. Administered medications and treatments, monitoring patients for reactions and side effects. Assessed and gathered vital signs on mothers and infants and documented findings in the chart. Performed glucose and heel stick testing on infants. Assisted with breastfeeding mothers when appropriate, and educated mothers on different breastfeeding techniques.
Nursing Assistant (Cardiac and Postpartum)
University of Tennessee Medical Center
Knoxville, TN
03.2015 - 01.2022
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.Conducted routine checks on standard patient vitals, including blood pressure and heart rate.Managed and maintained patient rooms, shared-living areas and nursing stations.Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Certified Nursing Assistant
Blount Memorial Hospital
Maryville, TN
12.2013 - 02.2015
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.Responded to patient alarms and needs-assessment requests to identify course of treatment.Cultivated relationships with residents to support happiness and emotional well-being.Helped patients with personal care needs such as feeding, grooming and toileting.Monitored fluid intake and output levels.Kept rooms clean, stocked and sanitized for proper infection control.Protected and promoted patient rights and assisted individuals to achieve maximum independence.Turned or re-positioned bedridden patients to promote blood flow and prevent pressure ulcers.
Education
Associate of Applied Science - Nursing
Lincoln Memorial University
12.2021
Certified Nursing Assistant
American Red Cross
12.2013
Some College (No Degree) - Nursing Prerequisite Courses
Pellissippi State Community College
Skills
- Attention to detail
- Time management
- Knowledge of diagnosis and treatment codes in the EMR and entering codes appropriate to diagnosis
- Team player
- Organizational skill
- Can work independently
- Microsoft office
- Prioritization
- Quick learner
- Motivated
- Can determine needs of the patient
- Follow facility rules efficiently
- Verbal and written communication skills
- Utilizes critical thinking skills
- Remain calm and assisted when needed during emergent situations
- Accurately document care activities in patient's EMR
- Collects and assesses patient data and develops a careplan
- Administers medications based on orders
- Medical terminology knowledge
- Medical assessment
- Patient education and counseling
- Culturally sensitive
- Neonatal and maternity specialist
- Postpartum care
- Newborn education
- Triages patients and prioritizes care based on acuity
- Clinical judgment
- Electronic medical record navigation and documentation skills
Timeline
Registered Nurse
East Tennessee Children's Hospital
07.2023 - Current
Pediatric Registered Nurse
Summit Medical Group
11.2022 - 07.2023
Postpartum Registered Nurse
Covenant Health Systems
01.2022 - 11.2022
Call Center Representative
Rafting in the Smokies
03.2019 - 09.2023
Nursing Assistant (Cardiac and Postpartum)
University of Tennessee Medical Center
03.2015 - 01.2022
Certified Nursing Assistant
Blount Memorial Hospital
12.2013 - 02.2015
Associate of Applied Science - Nursing
Lincoln Memorial University
Certified Nursing Assistant
American Red Cross
Some College (No Degree) - Nursing Prerequisite Courses
Pellissippi State Community College