Haley Capps
Denison,TX
Summary
Resourceful professional in the field of mechanical supervision, known for high productivity and efficiency in task completion. Possess specialized skills in operational troubleshooting, preventive maintenance strategies, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and effective teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Repairs Coordinator
Omnikey Realty LLC.
04.2024 - Current
- Supervise maintenance tasks for buildings
- Consistently record detailed information.
- Resolved escalated calls efficiently
- Secured necessary permissions by furnishing detailed justifications
- Ensure timely tenant responses per lease agreement provisions
- Enhanced diagnostic methods for technical issues.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Provided technical support to staff members regarding software applications and hardware systems.
- Monitored inventory levels and ordered additional supplies as needed.
- Prepared detailed expense reports for all departmental activities.
Office Coordinator – Trust Funds Specialist – Billing Manager/Specialist (Medical & ISS/SSI)- HR (Hiring) - Rep Payee – DPS Manager (6 Houses)
D&S Sevita Health
11.2022 - 04.2024
- Developed professional relationships with target clientele for future ventures
- Constructed and sustained sales environment aligning with business objectives
- Enhanced revenue outcomes and supported sales efforts
- Minimized process gaps by recruiting, overseeing, and mentoring staff on sales tactics and procedures
- Detailed analysis of client transactions
- Generated weekly billing reports
- Kept compliance within specified quotas and guidelines
- Oversaw documentation for State Government's annual audit and survey
- Organized recruitment events for direct support staff
- Delivered consistent quality in client services
- Scheduled appointments for staff members using Outlook calendar system.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Organized travel arrangements for employees including flights, hotels, car rentals.
- Processed invoices and coded documents according to company procedure standards.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Monitored office budget expenditures on a monthly basis.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Followed up with customer inquiries via phone or email promptly.
- Updated contact information lists regularly in accordance with company policy.
- Supported other teams with various administrative tasks when required.
- Collaborated closely with staff to effectively smooth and improve office operations.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
Manager Collections Specialist
Caine & Weiner
06.2022 - 12.2022
- Maintained professional network of potential clients and business opportunities
- Created and maintained sales environment to support business objectives
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability
Private In-Home Hospice Nurse/Caregiver Manager
Private (Karen Jones)
08.2021 - 04.2022
- Helped clients with personal needs from exercise to bathing and personal grooming
- I made beds, swept floors and sanitized surfaces to support activities of daily living
- Improved patient outlook and daily living through compassionate care
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Redirected clients with memory issues, providing safety guidance protection
- Recognized emergencies and notified paramedics and family members
- Maintained detailed records of services performed on clients
- Oversaw the shifting schedule and selected the appropriate members for each need
- Held weekly meetings and went over all training incidents needed
Living Care/Hospice Manger
Mustang Creek
05.2021 - 08.2021
- Helped clients with personal needs from exercise to bathing and personal grooming
- I made beds, swept floors and sanitized surfaces to support activities of daily living
- Improved patient outlook and daily living through compassionate care
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Redirected clients with memory issues, providing safety guidance protection
- Recognized emergencies and notified paramedics and family members
- Maintained detailed records of services performed on clients
- Oversaw the shifting schedule and selected the appropriate members for each need
- Held weekly meetings and went over all training incidents needed
Manager Senior Agent - Spire
Alorica (Spire Gas Co.)
09.2019 - 04.2021
- Consulted with customers regarding needs and addressed concerns
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products
- Built and deepened relationships with account representatives to support long-term company objectives
- Documented customer correspondence in CRM to track requests, problems and solutions
- Negotiated prices and sales contracts
- Listened to customer needs to identify and recommend the best products and services
- Identified customer needs by asking questions and advising on best solutions
- Greeted and assisted customers to foster positive experiences
- Produced sales documents, finalized deals and filed records
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Maximized sales by keeping areas tidy, fully stocked and correctly priced
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
- Replenished and arranged items to maintain appearance
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits
- Reset store displays for special events and seasonal merchandise changes
- Recognized security risks to properly handle situations
- Reduced process lags by training employees on best practices and protocols
Manger Nightshift Cashier
Braums
01.2016 - 08.2018
- Responsibilities included: Till counting, Customer Service, De-escalation tactics, overseeing fellow team members, Training New Members
Gas Station Clerk
Tom Bean Foods
08.2015 - 06.2016
- Responsibilities included: Till counting, Customer Service, De-escalation tactics, overseeing fellow team members, Training New Members
- Closing, locking the store and securing the safe
Education
High School Diploma -
Sherman High School
Sherman, TX05-2019
Skills
- Effective Patience Management
- Diligent Work Ethic & Trustworthy Performance
- Empathetic Understanding
- Analytical Problem Solving
- Fast Typing Skills
- Revenue Growth Through Upselling
- Service Management & Client Account Management
- Computer System Management
- Telephonic Sales Engagement
- Accurate Data Management
- Sales Performance & Strategic Negotiations
- Inside Sales Development & Field Sales Expertise
- Customer-Focused Phone Interaction
- Customer Service Expertise & Quality Control Expertise
- Sales Team Leadership
- Office Administration
- Salesforce Proficiency
- Credit Management
- Document Organization & Medical Documentation Expertise
- Financial Transaction Handling
- Dementia Care Proficiency, End-of-Life Support & Compassionate Caregiver
- Extensive Cleaning Background
- Extensive Microsoft Outlook Knowledge
- Knowledge of Medical Terminology
- Thorough Review of Documentation
- Strategic Business Development
- Talent Acquisition
- Team Leadership & Systematic Problem Analysis
- Patient Vital Monitoring
- Healthcare Billing
- Management Experience
- Electronic Medical Records
- Experience with HIPAA Protocols
- Quantitative Financial Assessment
- Analytical Reporting & Thinking Skills
- Strategic Career Advancement Planning
- Effective Contract Negotiation
- Strategic Marketing Oversight
- Audience Relationship Management
- Comprehensive Troubleshooting Techniques
- Creative Thinking
- Data Management & Quality Assurance in Coding
- Relationship-Building Expertise & Proficient Written Communication
- Master of Microsoft Data Base Systems
Certification
- CPR, 12/31/27
- Trust Funds Licensing, 12/31/25
- Hospice Care Licensing, Expired
Awards
Received small awards for hard work and leadership skills from multiple companies
Affiliations
- Volunteers during the Holidays at Shelters in DFW.
References
References available upon request.
Timeline
Repairs Coordinator
Omnikey Realty LLC.
04.2024 - Current
Office Coordinator – Trust Funds Specialist – Billing Manager/Specialist (Medical & ISS/SSI)- HR (Hiring) - Rep Payee – DPS Manager (6 Houses)
D&S Sevita Health
11.2022 - 04.2024
Manager Collections Specialist
Caine & Weiner
06.2022 - 12.2022
Private In-Home Hospice Nurse/Caregiver Manager
Private (Karen Jones)
08.2021 - 04.2022
Living Care/Hospice Manger
Mustang Creek
05.2021 - 08.2021
Manager Senior Agent - Spire
Alorica (Spire Gas Co.)
09.2019 - 04.2021
Manger Nightshift Cashier
Braums
01.2016 - 08.2018
Gas Station Clerk
Tom Bean Foods
08.2015 - 06.2016
High School Diploma -
Sherman High School
Similar Profiles
LUIS GONZALEZ AVILALUIS GONZALEZ AVILA
Repairs Coordinator/ Assistant Manager at Omnikey RealtyRepairs Coordinator/ Assistant Manager at Omnikey Realty
MADELINE JOHNSONMADELINE JOHNSON
Leasing Manager at OmniKey RealtyLeasing Manager at OmniKey Realty
Matthew McMickleMatthew McMickle
Residential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLCResidential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLC
Nathaniel PughNathaniel Pugh
Wafer Fab Operator at CoherentWafer Fab Operator at Coherent
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm