Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Haley Carmichael

Carrabelle

Summary

Customer service-oriented professional with proven organizational and time management capabilities. Experienced in coordinating invoicing and billing activities to ensure accuracy and timeliness. Committed to delivering high-quality service and support to clients.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Family Dollar
Eastpoint
04.2024 - Current
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Investigated accidents or incidents occurring during shift hours.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Completed opening and closing duties to facilitate business operations.

Shift Supervisor

Dollar General
Carrabelle
07.2023 - 05.2024
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Delegated tasks to employees and monitored activities and task completion.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Shift Manager

CVS Pharmacy
Apalachi
01.2023 - 08.2023
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Opened and closed store in absence of senior managers.
  • Operated a variety of machinery and tools safely and efficiently.

Front Desk Receptionist

Carrabelle Beach RV Resort
Carrabelle
05.2021 - 01.2022
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Performed administrative duties such as filing documents, preparing correspondence.
  • Computed bills, collected payments and made change for guests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Maintained daily records of room availability and rates.

Correctional Officer

Franklin Correctional Facility
Carrabelle
08.2008 - 01.2018
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
  • Inspected cells and other areas for contraband and safety hazards.
  • Instructed inmates in work assignments and explained tasks.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained records of prisoners' identification and charges.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Supervised inmate activities, including meals, recreation times, and work assignments.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Operated security control systems to monitor entrances, exits, and movement within the facility.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.

Education

High School Diploma -

Carrabelle High School
Carrabelle, FL
05-2000

Skills

  • Customer service
  • Time management
  • File organization
  • Client communication
  • Document preparation
  • Multitasking and prioritizing
  • Communication skills
  • Problem-solving abilities
  • Organizational skills
  • Flexible work schedule
  • Adaptable to changing demands

References

References available upon request.

Timeline

Assistant Store Manager

Family Dollar
04.2024 - Current

Shift Supervisor

Dollar General
07.2023 - 05.2024

Shift Manager

CVS Pharmacy
01.2023 - 08.2023

Front Desk Receptionist

Carrabelle Beach RV Resort
05.2021 - 01.2022

Correctional Officer

Franklin Correctional Facility
08.2008 - 01.2018

High School Diploma -

Carrabelle High School

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Haley Carmichael