Haley Carver
Bargersville,IN
Summary
Dynamic professional with extensive experience at Groomer Gregg’s, excelling in canine grooming and customer communication. Proven ability to enhance client satisfaction through effective problem-solving and workflow efficiency. Committed to maintaining high standards of service, fostering strong client relationships, and ensuring meticulous attention to detail in all tasks.
Overview
11
11
years of professional experience
Work History
Professional Dog Groomer
Groomer Gregg’s
Greenwood , IN
11.2013 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept accurate records of services performed for each animal.
- Delivered excellent service to pet owners to drive repeat business.
- Assisted with scheduling appointments while ensuring efficient workflow.
- Responded to customer inquiries in a timely manner via phone or email communication.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Maintained inventory levels of supplies such as shampoo, conditioner and blades.
- Ensured all equipment was properly maintained and stored at the end of each shift.
Dental Assistant
Sauer Dentistry Of Center Grove
Greenwood , IN
05.2021 - 08.2023
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Established clean, sterile and welcoming environment for patients.
- Exposed dental diagnostic x-rays.
- Kept track of treatment information in patient records.
- Created and fit dental appliances for patients. adjusting as necessary.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Took digital X-rays of teeth using radiographic equipment.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Checked with participants throughout procedures to help alleviate anxiety.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Education
Associate of Science - Dental Assisting
Ivy Tech Community College of Indiana
Indianapolis, IN05-2021
Skills
- Canine grooming
- Equipment maintenance
- Customer communication
- Scheduling appointments
- Client relationship management
- Problem solving
- Time management
- Team collaboration
- Workflow efficiency
- Attention to detail
- Stress management
Timeline
Dental Assistant
Sauer Dentistry Of Center Grove
05.2021 - 08.2023
Professional Dog Groomer
Groomer Gregg’s
11.2013 - Current
Associate of Science - Dental Assisting
Ivy Tech Community College of Indiana