Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Haley Cassel

Central,SC

Summary

Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed in preparation and sale of alcoholic beverages, bar procedures and liquor laws. 

Overview

4
4
years of professional experience

Work History

Cashier

Yogo Novus
Columbia, SC
08.2012 - 07.2014
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Greeted customers promptly.
  • Directed customers to store locations.
  • Received customer payments.
  • Totaled bills and calculated taxes.
  • Described products and services in detail.
  • Monitored areas for security issues and safety hazards.
  • Assisted customers in selecting items based on needs.
  • Created attractive displays to promote items.
  • Processed customer returns.
  • Collected and stored coupons.
  • Assisted on sales floor as needed to maintain service standards.

Waitress

Tiger Town Tavern
Clemson, SC
08.2014 - 03.2016
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  • Answered telephone calls and responded to inquiries.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Assisted diners with obtaining food from buffet/serving table as needed.
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Cleaned and organized eating, service, and kitchen areas
  • Cleaned and sterilized equipment and facilities
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.

Education

Associate of Arts - Early Childhood Education

Tri-County Technical College
Current

Skills

  • Organized and efficient server
  • Thrives in fast-paced environment
  • Committed team player
  • Courteous, professional demeanor
  • High energy
  • Flexible schedule capability
  • Cash handling expert
  • Bar terminology
  • Liquor and smoking laws familiarity

Timeline

Waitress

Tiger Town Tavern
08.2014 - 03.2016

Cashier

Yogo Novus
08.2012 - 07.2014

Associate of Arts - Early Childhood Education

Tri-County Technical College

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Haley Cassel